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CS5 Errors: QuickTime not installed

Forum|Forum|15 years ago
May 1, 2010
16 replies
75812 views

MacBook Pro 4GB RAM, 2.53 Ghz Core2

I've installed CS5 on my Mac Pro desktop without any issues, however my laptop is another story. When After Effects launches it complains that it cannot write the Workspaces.xml file. Repairing permissions did not resolve the issue. I used the Uninstaller with the delete preferences option checked and reinstalled but no joy. Tried this twice without success.

If I dismiss the error message After Effects complains that QuickTime is not installed, it is installed QT Pro 7x and then reports that an output module is missing. Half the time it then crashes (have submitted crash report) the other half of the time it launches and will import QuickTime but no output modules of any kind are available. The Render Que is blank with no controls to create an output module.

I've filed a tech support report but no one will answer until Monday at the earliest. I'm posting here in hope that the solution is simple.

This topic has been closed for replies.

Correct answer Jonah Lee Walker

I think I figured out the solution this morning, at least it worked for me. I posted it in this thread as well: http://forums.adobe.com/message/2780763#2780763

It's a conflict with some Adobe Preference files.

This morning I decided to try pulling out the entire Adobe Preferences folder, User:Preferences:Adobe and just put back Adobe:After Effects, and After Effects CS5 booted perfectly. It boots quickly and I don't even get the dynamiclinkmanager crash that I have been getting.

And I it seems to have created a new folder in my new Adobe folder, the Adobe QT32server:1.0:TraceDatabase.txt and the dynamiclinkmananger:2.0:memorybalancers5.xml was created this time as well. I then quit after effects, and put back all the other preference files into that folder, though not replacing any of the new versions that were created, and once again After Effect boots and works.

So that was the issue.

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thesimondo22

Participant

Just had this problem, but turning all firewalls and virus checkers fixed it.

L

lopflop

Participant

Well, i tried everything but only one thing worked, format and new OS install.

A

Anonymous

Hi i had the same problem here and i solved with mi macbook pro files, i went to Macintosh HD>Library>Aplications Support>Adobe>Common>dynamiclink and bring this folder to my iMac that didn't had so i placed in the same direction in my mac and now it works perfectly fine.

i don't know why in my iMac i didn't had that folder, and i uploaded to a server so u can download it www.jorgeballeza.co.cc/dynamiclink.zip

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Derek Carroll

Participant

Had the same issues here,

When I read the comment about the preferences I changed the permission for the folder /Users/derek/Library/Preferences/Adobe to Read and Write for staff & everyone, then I restarted the app with Command-Option-Shift held, which prompts to recreate preferences.

This fixed the issue for me.

K

K0sm0s

Participant

Thanks, Derek. But in my situation, nothing has changed. (

AllDayDev2

Community Manager

@K0sm0s:

Let's narrow down the problem further.

Create a new user account with the same permissions as your current account (e.g. administrator or standard user), log out of your current account (don't use fast user switching), log into the new account, and then try to launch After Effects.

Do you get the error?

If you don't get the error in the new account, then I suspect you have login items in the original account that are interfering with After Effects, or that there are some damaged files in your original acount.

If you still get the error in the new account, then there's a system-wide issue, most likely either damaged system files or incorrectly set permissions.

K

K0sm0s

Participant

I have same problem (Mac OS 10.6.4).

Under root and in safe mode i have no problems. But under my accaunt it is(((

K

kiogo75

Participating Frequently

I am having a similar problem to the one in this post, which does not seem to have a definite answer for everyone.

Adobe After Effects says Quicktime is not installed when launching normally. When I launch in safe mode, I do not get the error. Also, Adobe Media Encoder is not recognising the video portion of .mov files, only the audio.

So far i have done the following:

Re-installed both QuickTime X and QuickTime 7.6.6

Reinstalled After Effects CS5

Repaired permissions

Removed the adobe preference folder as described i this post

I have done the above numerous times in different sequence, but nothing is working. Please advise as I am losing money due to the inability to render projects.

BTW, I am running OS X 10.6.4

Again, if someone (Adobe?) has a definitive answer on the steps to take to make After Effects and other Adobe programs that rely on QuickTime to work, please reply.

Thanks

Todd_Kopriva

Inspiring

See this document:

http://kb2.adobe.com/cps/857/cpsid_85711.html

K

kiogo75

Participating Frequently

> Again, please, if anyone has any solution please post. This post has been viewed over 3,000 times, so I don't think we're alone in this issue.

Most people have been successful using the solutions described on this thread.

> As stated above, it is not a firewall issue as I do not have a firewall turned on.

As the document about the firewall settings notes, other software can also block the TCP communication with the QuickTime server. For example, FileMaker blocked the communication for one user. So, make sure that no unnecessary software is running. The fact that things worked OK for you in Safe mode still has me suspecting that some software is blocking the necessary communication when the OS is in normal mode; one of the main differences with Safe mode is that certain software isn't started.

Here's another thing to try: Log in to your computer as the root user. Once you are logged in as root, start After Effects and see if the problem with QuickTime persists. If it works OK, return to your regular user account and try again. For information on enabling the root user, see the Apple documentation on enabling the root user account, located here.

Most people have been successful using the solutions described on this thread.

I notice several people on this thread that have not had a solution.

I am having some difficulty logging in as root because step 9. Choose Enable Root User from the Edit menu, is not a visible option when I open the Directory Utility.

To elaborate on what happens when I log-in in safe mode - the program launches without error, and I can add to the render queue, BUT no video is rendered in the outputted .mov file. So it is not working in safe mode either.

Also, for reference, I do not have FileMaker installed. I haven't installed any new software recently either.

Please advise.

Thanks

I

iFX369

Participant

I had the QT error as well on Windows Vista (64 Bits); I allowed Mcafee firewall to allow access to Aftereefects CS5 and it solved the issue. Many thanks for all your messages.

Cheers,

aj

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The Hairgod

Participant

What worked for me was to also reset permissions to read/write for everyone in the Applications folder. Have had no trouble since.

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Hanna Hildebrandt

Known Participant

I've had no luck. At all. I have the same problem that's reported here: when I start CS5, it warns me that QuickTime isn't installed. AE CS4 is still installed and working fine.

There's no firewall running. I've tried reinstalling three times. I've nuked the preferences folder. I've double-checked permissions.

I'm running OSX Server 10.5.8. I've upgraded a dozen computers to CS5 -- including one that's essentially identical to this one -- and this is the only one having trouble.

Todd_Kopriva

Inspiring

Try starting the OS in Safe mode and then start After Effects. We've seen a few instances in which this helps. In the cases in which this helps, you can then restart the OS in normal mode and everything is fine from then on.

H

Hanna Hildebrandt

Known Participant

When I start in Safe Mode, I get "After Effects warning: Unable to create font.", and AE refuses to load.

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The Hairgod

Participant

So, I had the same problem with AE and other problems with other Apps in the production bundle. I fixed the Quicktime issue by resetting the permissions on the "Authorization Preferences" as well as all the other CS5 Applications. However, now that AE opens and seems to work without a problem, it freezes when I exit and I need to force quit.

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