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CS5 Errors: QuickTime not installed

Forum|Forum|15 years ago
May 1, 2010
16 replies
75812 views

MacBook Pro 4GB RAM, 2.53 Ghz Core2

I've installed CS5 on my Mac Pro desktop without any issues, however my laptop is another story. When After Effects launches it complains that it cannot write the Workspaces.xml file. Repairing permissions did not resolve the issue. I used the Uninstaller with the delete preferences option checked and reinstalled but no joy. Tried this twice without success.

If I dismiss the error message After Effects complains that QuickTime is not installed, it is installed QT Pro 7x and then reports that an output module is missing. Half the time it then crashes (have submitted crash report) the other half of the time it launches and will import QuickTime but no output modules of any kind are available. The Render Que is blank with no controls to create an output module.

I've filed a tech support report but no one will answer until Monday at the earliest. I'm posting here in hope that the solution is simple.

This topic has been closed for replies.

Correct answer Jonah Lee Walker

I think I figured out the solution this morning, at least it worked for me. I posted it in this thread as well: http://forums.adobe.com/message/2780763#2780763

It's a conflict with some Adobe Preference files.

This morning I decided to try pulling out the entire Adobe Preferences folder, User:Preferences:Adobe and just put back Adobe:After Effects, and After Effects CS5 booted perfectly. It boots quickly and I don't even get the dynamiclinkmanager crash that I have been getting.

And I it seems to have created a new folder in my new Adobe folder, the Adobe QT32server:1.0:TraceDatabase.txt and the dynamiclinkmananger:2.0:memorybalancers5.xml was created this time as well. I then quit after effects, and put back all the other preference files into that folder, though not replacing any of the new versions that were created, and once again After Effect boots and works.

So that was the issue.

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thesimondo22

Participant

Just had this problem, but turning all firewalls and virus checkers fixed it.

L

lopflop

Participant

Well, i tried everything but only one thing worked, format and new OS install.

A

Anonymous

Hi i had the same problem here and i solved with mi macbook pro files, i went to Macintosh HD>Library>Aplications Support>Adobe>Common>dynamiclink and bring this folder to my iMac that didn't had so i placed in the same direction in my mac and now it works perfectly fine.

i don't know why in my iMac i didn't had that folder, and i uploaded to a server so u can download it www.jorgeballeza.co.cc/dynamiclink.zip

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Derek Carroll

Participant

Had the same issues here,

When I read the comment about the preferences I changed the permission for the folder /Users/derek/Library/Preferences/Adobe to Read and Write for staff & everyone, then I restarted the app with Command-Option-Shift held, which prompts to recreate preferences.

This fixed the issue for me.

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K0sm0s

Participant

Thanks, Derek. But in my situation, nothing has changed. (

AllDayDev2

Community Manager

I have also still the problem. Is there in the meantime a functioning solution?

MacOs 10.6.5 · AE 10.x

With kind regards Addi™

The QT32 Server that AE uses to communicate with QuickTime is looking specifically for QuickTime 7, so be sure that you have that installed.

I believe the default option on 10.6 is to install just QuickTime X, and this wouldn't work for AE.

Here's a document for how to install QuickTime 7:

http://support.apple.com/kb/ht3678

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K0sm0s

Participant

I have same problem (Mac OS 10.6.4).

Under root and in safe mode i have no problems. But under my accaunt it is(((

K

kiogo75

Participating Frequently

I am having a similar problem to the one in this post, which does not seem to have a definite answer for everyone.

Adobe After Effects says Quicktime is not installed when launching normally. When I launch in safe mode, I do not get the error. Also, Adobe Media Encoder is not recognising the video portion of .mov files, only the audio.

So far i have done the following:

Re-installed both QuickTime X and QuickTime 7.6.6

Reinstalled After Effects CS5

Repaired permissions

Removed the adobe preference folder as described i this post

I have done the above numerous times in different sequence, but nothing is working. Please advise as I am losing money due to the inability to render projects.

BTW, I am running OS X 10.6.4

Again, if someone (Adobe?) has a definitive answer on the steps to take to make After Effects and other Adobe programs that rely on QuickTime to work, please reply.

Thanks

Todd_Kopriva

Inspiring

See this document:

http://kb2.adobe.com/cps/857/cpsid_85711.html

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kiogo75

Participating Frequently

Firewall is and has been off.

Also, I have not had AfterEffects crash.

I

iFX369

Participant

I had the QT error as well on Windows Vista (64 Bits); I allowed Mcafee firewall to allow access to Aftereefects CS5 and it solved the issue. Many thanks for all your messages.

Cheers,

aj

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The Hairgod

Participant

What worked for me was to also reset permissions to read/write for everyone in the Applications folder. Have had no trouble since.

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Hanna Hildebrandt

Known Participant

I've had no luck. At all. I have the same problem that's reported here: when I start CS5, it warns me that QuickTime isn't installed. AE CS4 is still installed and working fine.

There's no firewall running. I've tried reinstalling three times. I've nuked the preferences folder. I've double-checked permissions.

I'm running OSX Server 10.5.8. I've upgraded a dozen computers to CS5 -- including one that's essentially identical to this one -- and this is the only one having trouble.

Todd_Kopriva

Inspiring

Try starting the OS in Safe mode and then start After Effects. We've seen a few instances in which this helps. In the cases in which this helps, you can then restart the OS in normal mode and everything is fine from then on.

H

Hanna Hildebrandt

Known Participant

When I start in Safe Mode, I get "After Effects warning: Unable to create font.", and AE refuses to load.

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The Hairgod

Participant

So, I had the same problem with AE and other problems with other Apps in the production bundle. I fixed the Quicktime issue by resetting the permissions on the "Authorization Preferences" as well as all the other CS5 Applications. However, now that AE opens and seems to work without a problem, it freezes when I exit and I need to force quit.

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