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camretail
camretail
Participating Frequently
May 9, 2019
Question

Disk cache folder full but there is space...

  • May 9, 2019
  • 2 replies
  • 2757 views

Hello,

When I start After Effects, it shows me an alert meaning that the disk cache folder is full while it still has about 80 GB of available yet.

I don't understand, have you ever met this concern?

Thanks for your help

This topic has been closed for replies.

2 replies

B
Community Expert
Byron CortezCommunity Expert
Community Expert
May 13, 2019

Try purging After Effects:

Menu Edit / Purge / All Memory & Disk Cache ... will ask you if you are sure and press OK.

I hope I've helped.

Byron.
camretail
camretailAuthor
Participating Frequently
May 13, 2019

No it was not the problem...

But thanks anyway.

    D
    David Arbor
    Inspiring
    May 14, 2019

    Yes of course, thank you ! But it's in french.


    Thanks for posting those. The problem is that your disk cache is only set to 40 GB. It doesn't matter how much free space you have on your hard drive, After Effects will only fill up your disk cache folder with 40 GB of files. The error you're getting when you start AE isn't harmful, it's just letting you know that you don't have enough free space, so older cache files will be deleted. I set my disk cache to 100 GB. If you're seeing this error often, even if you regularly clear your cache that means that you're caching a lot of files in your project. You don't have a large hard drive, but you do have enough space to increase your disk cache to 60, 80, or even 100 GB, but of course that will fill up your hard drive quickly.

    Martin_Ritter
    Martin_Ritter
    Legend
    May 9, 2019

    Check the disk cache location - AE likes to reset it to default after an update.

    Next, check to box to not receive this message ever again and life a happy life. I think, that's what everybody else does.

    *Martin

    D
    David Arbor
    Inspiring
    May 10, 2019

    You're getting this error because the allocated space of your disk cache has filled up, not your hard drive. Go into your prefs and see how much you've allocated for your disk cache. It's common practice to purge the cache from the menu as this folder will fill up and not empty itself. There's also a relatively new option when you run that command from the menu to empty ALL disk caches from all previous versions. So if you have other versions of AE installed and you never purged those caches, this checkbox will free up even more space on your drive.

      camretail
      camretailAuthor
      Participating Frequently
      May 12, 2019

      Thanks for your answers !

      I understand better even if it's strange because at each closing of After Effects I'm used to purge the memory and disk cache ...

      I made more space on my hard drive and the message is no longer displayed. I still think it must be a small bug in the software.

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