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Display tearing issues in CS6

Forum|Forum|13 years ago
May 13, 2012
10 replies
19997 views

Hi all,

I'm experiencing some wierd display tearing issues in After Effects CS 6.

Anything which moves moderately quickly in the composition window during playback or interaction experiences severe horizontal image tearing.

Video playback is tearing, regardless of resolution size (full, quarter, etc.). The display tears EVEN when I am simply dragging stuff around. I could be holding down space and dragging the canvas around in my composition window, or just dragging a footage element and I'll see a ton of really severe, jagged tearing.

It definitely looks like a monitor refresh rate issue, but I've never experienced anything like it before on this system.

Turning off hardware acceleration for composition, layer and footage has not helped. I have also restarted numerous times after changing this setting.

I am running a MacPro 2.66 GHz Quad-Core, OS X 10.7.3

16 gb ram

Card: ATI Radeon HD 4870 512 MB

My graphics card is admitedly not a supported card, but it has always worked fine in CS 5.5, and I would imagine that it would simply be ignored when I have turned off hardware acceleration, and it is not supported to begin with. I have had NO issues in any other version of AE, or in any other applications including FCP, Photoshop, etc.

I have two monitors on this machine, both standard computer displays and not broadcast, blackmagic, firewire or anything like that. One is an Apple monitor, and the other Samsung. One is connected via mini-display port adaptor.

This issue occurs on either monitor.

Any advice? Thanks so much!

This topic has been closed for replies.

Correct answer Todd_Kopriva

This is fixed in After Effects CC (12.0). It's listed in the notable bug fixes here.

We are also investigating whether we'll be able to integrate this fix into a bug-fix update for After Effects CS6 (11.0).

Adobe After Effects CS6 (11.0.3) has been released. This update fixes many crashes and other bugs, including this OpenGL tearing issue.

Details: http://adobe.ly/AE_CS6_1103

Also, this fix is in After Effects CC (12.0), as mentioned above.

A

aschmitt6

Inspiring

Have you found a solution to this screen tearing issue?

I have a mac

2x2.4GHz 6-core Intel Xeon

12 GB 1333 MHz DDR3 ECC

ATI Radeon HD 5770 1024 MB

I am running Mountain Lion

OS X 10.8.2 (12C60)

Adobe After effects CS6 11.0.2.11

When I RAM preview I experience screen tearing. It doesn't matter what I am RAM previewing; I experience the problem with both footage and animated solids.

Anyone find a fix?

Thanks!

R

Rick Gerard

Community Expert

Make sure you are not using OPEN GL previews. OTT, invest in a compatible display card.

A

aschmitt6

Inspiring

Thanks for the response.

I made sure I am not using OPEN GL and I still have the same problem. Guess I need a new card.

F

Filmhooligan8

Participant

I am having this problem on 3 separate machines since the upgrade to Mountain Lion. We have 3 machines that are 2x2.4 GHz 6-core Intel Xeons, all with ~30gb of memory and dual ATI Radeon HD 5770 1024mb graphics cards, besides one that has an NVIDIA FeForce 8800 GT 512mb as the secondary graphics card.

During an extremely basic linear keyframe with a .jpg and a solid, along with a couple simple backgrounds we ran into this issue on every single machine. We never saw this problem until we upgraded machines and graphics cards.

Has anyone found any fixes for Mac machines running Mountain Lion?

Thanks in advance

Todd_Kopriva

Inspiring

We've isolated the problem to an issue with how Mac OS deals with vertical sync and OpenGL. We are working on a fix.

P

pkrollAuthor

Known Participant

Todd, that is excellent news. Thanks very much for the update. I think we were all worried that Adobe had forgotten about this.

Do you have a rough idea how long we might wait for the fix?

H

hammo93

Participant

i have same issue on CS6 but have also discovered that it is a problem specific to the Radeon HD6750 on my macbook pro. When i switch to

the Intel Graphics HD3000 card the tearing stops. Tearing is also better on 5.5 but is still there.

J

jwalkwalk

Participant

Try opening the package contents of AE (right click AE icon and click "show package contents") then go to the contents folder and add the name of your video card to the intel_ogl_supported_cards.txt document. Worked for me.

D

davidp158

Known Participant

jwalkwalk - Can you advise if this applies to Mac users and the ATI Radeon HD 5870 video card? If so, do I just enter the text "ATI Radeon HD 5870" into the intel_ogl_supported_cards.txt file?

J

Jesper_Frydenlund

Participant

Any progress on this issue?

It is driving me N-U-T-S-!

P

pkrollAuthor

Known Participant

I just posted to the other thread abou this, but the problem also happens with a brand new nvidia Quadro 4000 on the same mac.

We cannot be the only ones experiencing this.

V

ViperJPB

Participating Frequently

Nope I have seen too many people with this problem to count. Some don't even realize it until you point it out. Those are usually the people relying on the rendered outs for previews and not paying much attention to the ram preview. It's borderline epidemic and Adobe better get on it!

P

pkrollAuthor

Known Participant

Have you tried calling in about it yet?

I'm going to do that soon, but I'm not relishing the idea of hours on the phone going through basic troubleshooting steps which is what I fear will happen.

I wish some of the Adobe employees on this board would chime in. Even just a word or two to tell us if Adobe is aware of the issue would be nice.

V

ViperJPB

Participating Frequently

This problem has still yet to be addressed! I really want to use AE CS6 but it's much to distracting of an issue.

I made a test project and sent it to several designer friends on two totally different systems and they had the horizontal tearing as well. They hadn't noticed it tell I pointed it out. Soo now I'm thinking it's on everyone's setup and just some people don't notice such things.

J

joaoninguem

Participant

I'm experiencing exactly the same issue here. This happens both on the iMac 27" i5 HD4850 at work and on my C2Q 8200 nVidia 550TI at home, in both Win7 and Lion hackintosh. Two completely unrelated computers, which makes this tearing thing very weird indeed. AE5.5 worked just fine in both machines, no tearing at all.

Please help us Adobe.

V

ViperJPB

Participating Frequently

That is not a good sign. Up until now I had heard that it was only on Macs. This is a big issue. I depend on After Effects on a daily bases for my lively hood and this tearing issue has made it almost un-useable on several projects where there is so much complexity this tearing distracts greatly. I will continue to use CS5 until Adobe finally acknowledges their preview playback problems and addresses them.

V

ViperJPB

Participating Frequently

Same here. First thing I noticed as well. Mac Pro 2,1 with dual 4 core 3Ghz Xeons, 17GB of RAM, 256GB SSD, 8TB SAS RAID 5 at 600MBs, and an ATI 4870 card. Same project in CS5 has no problems and tearing. We need a fix!

Mylenium

Legend

Sounds like a vsync issue of sorts that conflicts with the hardware acceleration fancies. Does the tearing still occur when youz turn off fast preview in the comp viewer and set it to final quality?

Mylenium

P

pkrollAuthor

Known Participant

Hi Mylenium,

It does indeed happen with fast preview turned off and the quality set to final in the comp viewer. It also happens regardless of resolution setting (half, quarter, full, etc.)

Mylenium

Legend

Then it's probably some sort of generic driver conflict/ resource issue. otehr than updating the driver I'm not sure what to advise, but that may be not so easy on Macs with their only sporadic updates...

Mylenium

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