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Participant
October 27, 2017
Question

DynamicLink Media Server is not available.

  • October 27, 2017
  • 3 replies
  • 16536 views

Hi,

I'm trying to create a gif by exporting from Ae to Ps but since updating to Ps cc 2018 I get "DynamicLink Media Server is not available."

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    3 replies

    Participant
    September 7, 2022

    What solved this issue for me (on Windows) was to reinstall Microsoft Visual C++ Runtime 2012 Update 4. Specifically, two DLLs were missing from my system and restored with that installer:

    MSVCP110.dll
    MSVCR110.dll

    Participant
    November 3, 2017

    iMac running High Sierra

    2.7 GHz Intel Core i5

    8 GB 1600 MHz DDR3

    NVIDIA GeForce GT 640M 512 MB

    Kevin-Monahan
    Community Manager
    Community Manager
    November 14, 2017

    Hi RuthC,

    Are you still having trouble with this error? Let us know.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Participant
    March 9, 2018

    It is happening upon trying to open a .mov file. Says "

    Could not complete your request because the DynamicLink Media Server is not available.

    Have called Adobe twice today with no help


    I was having the same issue. After trying permissions, uninstalling and re-intsalling, and everything else nothing worked.

    I checked the processes on my Mac and opened the dynamiclinkmediaserver process and clicked on the "Open Files and Ports" section, and I saw that it was indicating that it's origin is "Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/DynamicLinkMediaServer/dynamiclinkmediaserver.app/Contents/MacOS/dynamiclinkmediaserver".

    I opened a finder folder and explored all the way to the "MacOS" folder on the previous path and clicked the dynamiclinkmediaserver exec. It opened a window that stated there was an error reading a file in the following path: User(usually your name)/Library/Preferences/Adobe/dynamiclinkmediaserver/10.0.0/Trace Database.txt

    When I opened such file with the text edit app I noticed it was blank, empty. Under the folder "dynamiclinkmediaserver" I saw another folder named 7.0.0 and it has a similar file named Trace Database.txt and it contains the following text:

    IFDR      1       5

    dynamiclinkmediaserver    1      5

    processcoordination          1      5

    I copied the same text to the .txt file in the 10.0.0 folder and....THE PROBLEM IS SOLVED.

    I don't know if the same text would work, I would suggest to follow the same paths to see if the problem is the same, and see if you also have another folder like 7.0.0 whit a similar .txt file that you can copy, but this worked for me. Good luck

    Mylenium
    Legend
    October 27, 2017

    Without system information and things like exact settings nobody can tell you much.

    Mylenium