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3 replies

ShiveringCactus
Community Expert
ShiveringCactusCommunity Expert
Community Expert
August 11, 2022

Video Copilot's support have always been great for me.  It's definetly worth reaching out to them.  As the others have said, it's also worth makign sure your graphics card drivers are up to date, and it is probably worth uninstalling Element then reinstalling it from the latest versions available on Video Copilot's website.

    O
    OkAdA-ArtAuthor
    Participant
    August 23, 2022

    I have updated my drivers but still the problem keep appearing

    Mylenium
    Mylenium
    Legend
    August 10, 2022

    Without any system info, especially about what graphics hardware and driver version you use we can't tell you much. The error pretty much means what it says - your GPU is either not compatible, does not have enough performance or has an incompatible or outdated driver. At least the latter can easily be fixed by updating the driver. Anything else will require proper info.

     

    Mylenium

      O
      OkAdA-ArtAuthor
      Participant
      August 11, 2022

      Machine name: DESKTOP-4L9D6L6

      Operating System: Windows 10 Pro 64-bit (10.0, Build 19044) (19041.vb_release.191206-1406)
      System Model: Latitude E5550
      Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz (4 CPUs), ~2.2GHz
      Memory: 12GB RAM

      DirectX Version: DirectX 12

      Windows 10

      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      August 10, 2022

      Hi there! 

      Sorry about the trouble. Which version of AE are you using? Could you share your system details (OS, CPU, RAM, GPU)? 

      Have you already contacted the plugin manufacturer? 

       

      Let us know.

      Thanks,

      Kartika

       

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