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ELEMENT 3D ERRO CODE 123

Community Beginner ,
Aug 10, 2022 Aug 10, 2022

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 when i try to launch Element 3d it crushes

 

 

Capture.PNGw.PNG

TOPICS
Error or problem , Freeze or hang , Import and export , Preview

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Adobe Employee ,
Aug 10, 2022 Aug 10, 2022

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Hi there! 

Sorry about the trouble. Which version of AE are you using? Could you share your system details (OS, CPU, RAM, GPU)? 

Have you already contacted the plugin manufacturer? 

 

Let us know.

Thanks,

Kartika

 

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Community Expert ,
Aug 10, 2022 Aug 10, 2022

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Without any system info, especially about what graphics hardware and driver version you use we can't tell you much. The error pretty much means what it says - your GPU is either not compatible, does not have enough performance or has an incompatible or outdated driver. At least the latter can easily be fixed by updating the driver. Anything else will require proper info.

 

Mylenium

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Community Beginner ,
Aug 11, 2022 Aug 11, 2022

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Machine name: DESKTOP-4L9D6L6

Operating System: Windows 10 Pro 64-bit (10.0, Build 19044) (19041.vb_release.191206-1406)
System Model: Latitude E5550
Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz (4 CPUs), ~2.2GHz
Memory: 12GB RAM

DirectX Version: DirectX 12

Windows 10

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Community Expert ,
Aug 11, 2022 Aug 11, 2022

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Video Copilot's support have always been great for me.  It's definetly worth reaching out to them.  As the others have said, it's also worth makign sure your graphics card drivers are up to date, and it is probably worth uninstalling Element then reinstalling it from the latest versions available on Video Copilot's website.

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Community Beginner ,
Aug 23, 2022 Aug 23, 2022

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I have updated my drivers but still the problem keep appearing

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