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ERROR After Effects application startup

luisv81261097
New Here ,
Oct 29, 2021 Oct 29, 2021

We downloaded the latest version of after effects and this error happens!
What can we do to solve the problem?

Captura de ecrã 2021-10-29, às 17.22.23.pngexpand image

 

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kglad Community Expert
Community Expert ,
Oct 30, 2021 Oct 30, 2021

do you have a team or enterprise subscription?

 

what's your os?

 

did you use the cc desktop app to try and install ae?

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luisv81261097
New Here ,
Nov 02, 2021 Nov 02, 2021
LATEST
In Response To kglad

Thank you very much for your attention
We have a company account
MacOS catalina 10.15.7
Yes, we use the desktop application to install ae

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