Error al usar el rastreador de camara

[David2359496574l8]

Buenas.

Cuando uso el rastreador de camara, me sale el error de "no se puede adquirir el fotograma procesado" y no se a que se debe, ya que siempre me ha funcionado el rastreador.

Gracias.

[nishu_kush]

Hi David,

Welcome to the community and sorry for your issue. Please share the following details:

• A screenshot of the error that you're getting
• What's the exact version of After Effects you're using?
• What are your system specifications (CPU, GPU, RAM, OS version)?

We're here to help, just need more info.

Thanks,

Nishu

[David2359496574l8]

Good afternoon.

Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz

24 Gb RAM

Nividia Geforce GT 1030 2gb

Windows 10 64 bits

[David2359496574l8]

[nishu_kush]

Sorry for the delayed response, David. Please install the latest Studio driver from Nvidia. This seems to have fixed the issue for a number of users.

Let us know the outcome.

Thanks,

Nishu

[David2359496574l8]

 Good morning, the problem is already solved. I updated the driver of my card several days ago.

Thnak you

[Donkics]

Me pasa lo mismo con Mac.

Marca error al usar Estabilizador de Deformación, sale la misma ventana de "No se puede adquirir el fotograma procesado". 

Otro problema es que no me deja guardar en disco duro externo ningun proyecto AE, puedo abrirlos si ya existen pero no crear nuevos.

AE Versión 24.0.0 (build 55)

MacOS Sonoma Ver. 14.0