Error de After effects

New Here ,
Jan 05, 2022 Jan 05, 2022

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Hola buenos días, hace muy pocos dias compre el paquete de Abode Creative Cloud, se me traba mucho, se congela la imagen; a parte de que dice error y que tiene que hacer un informe, como se solciona? Gracias

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Error or problem , Freeze or hang

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Adobe Employee ,
Jan 05, 2022 Jan 05, 2022

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Hi Sol22523252j4b4,

 

Welcome to the community and sorry for your issue.

Sorry that I couldn't understand your issue completely. Would you mind elaborating it? Feel free to share screenshots of the error or crash reports if it generates any.

We're here to help, just need more info.

 

Thanks,

Nishu

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New Here ,
Jan 20, 2022 Jan 20, 2022

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Good morning, sorry for the delay, here I send you a screenshot of a poster that always appears
to me.

probema after actuali.jpg

 Thanks a lot

 

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Adobe Community Professional ,
Jan 06, 2022 Jan 06, 2022

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Start by updating your system's graphics driver and check the hardware acceleration preferences in all programs. If all programs freeze, you clearly have an issue there. Anything more will require actual system info and details about your actual settings for these things.

 

Mylenium

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New Here ,
Jan 20, 2022 Jan 20, 2022

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Thank you
 
 

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Adobe Community Professional ,
Jan 20, 2022 Jan 20, 2022

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Hola Sol22523252j4b4, describe por favor un poco más la versión que estás utilizando así como el proyecto que estás realizando con todos los detalles posibles, además de los detalles del hardware de tu computador. De esta manera tendremos una idea más general de qué podría estar ocurriendo y alguna posible solución. Aquí te dejo una guía de la información que podría proveernos, lo que consideres importante como lo que te mencioné más arriba.

 

FAQ: What information should I provide when asking a question on this forum?

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New Here ,
Jan 20, 2022 Jan 20, 2022

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Hola buenos dias, ahi te mando una foto que creo que esta toda la informacion de la compu. Gracias por responder

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