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Error importing 3D elements

New Here ,
Aug 18, 2024 Aug 18, 2024

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Hello everyone. I have been trying to import this 3D object (below) on my After Effects, but the result I am getting is the picture in the second frame. Can anyone help with this or tell me why this is happening? Please, I will appreciate your swift response.Screenshot 2024-08-08 234812.pngScreenshot 2024-08-09 223156.png

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Error or problem , Import and export

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Adobe Employee ,
Aug 21, 2024 Aug 21, 2024

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Which application are you exporting the 3D model from, and in which format? Can you share the 3D model for testing? Feel free to share via DM.

Looking forward to your response.


Thanks,
Nishu

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New Here ,
Aug 21, 2024 Aug 21, 2024

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I just messaged you privately, i would appreciate your fast response.

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Adobe Employee ,
Aug 28, 2024 Aug 28, 2024

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Thanks for sharing the files.

It looks like a problem with the obj that you exported from Dimensions. I imported the same obj back into Dimensions and I see the same object as in After Effects. When imported the obj from the external source, I got (screenshot). Is that missing something?

nishu_kush_0-1724875096353.png

Let us know.


Thanks,
Nishu

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