Hello,
For many months now I have been dealing with an error in exporting using both Adobe AfterEffects' in-program render engine and the Media Encoder. The error always reads:
Export Error
Error compiling movie.
Accelerated Renderer Error
Unable to produce frame.
Writing with exporter: H.264
Writing to file: [file name and extension is here]
Writing file type: H264
Around timecode: 00:00:13:42
Rendering at offset: 0.083 seconds
Component: H.264 of type Exporter
Selector: 9
Error code: -1609629695
The only variables are the file names of course, the offset, and the timecodes. I use Mercury Playback Engine GPU Acceleration (CUDA), but even if I use the Software Only option this error will occur, just usually a lot faster. Sometimes the render will just sort of...give up while it's still connecting to the Dynamic Link Server.
Most of the time, it seems to get hung up on one spot of my video, though the spot changes for every project and, at times, for every export. When I review the video within AfterEffects there's usually nothing particularly special going on at that time frame--nothing incredibly strenuous to render. Sometimes removing effects will solve the issue, but more often than not, nothing changes.
This particular video I was trying to export has nothing on it but Position, Scale and Rotation keyframes. It is one video with motion blur applied, and a Motion Tile effect. The video does have audio, though that has never been a factor in this before.
At times this error is bad enough that the preview playback no longer works whatsoever, and it will come up with a dialogue box that prompts me to turn off GPU Acceleration in order to play back the video. Even when I do that, though, the video won't play back.
Once, the error completely destroyed a project file, and I have footage of the strange things that happened to that--the whole Preview screen went black, and began generating horizontal white lines which appeared from the bottom of the screen and moved upward, flickering a little. I have never seen it do that before, and beyond that one project it has not done it since.
I've read in these forums that some others have dealt with this issue as well, cropping up at seemingly random times--a lot of the stories I've read are so vastly different from one another that this error doesn't seem tied to any one effect, just a random-chance glitch.
I haven't ever put in a support ticket before, so please let me know if any additional information about the program specs or my machine is needed.
I am currently running a version of Adobe AfterEffects that I updated just today (3/10/2018), on the Windows OS using an AlienWare laptop. This issue also happens on my AlienWare renderbox, and a variety of computers from my editing friends.
If necessary, I can send project files or have someone remote in to my machine in order to work this out.
Additional oddities that start occurring along with this error:
-Random white lines, very faint white lines, will appear to skitter across the screen, in random grid-like patterns; they're not easily visible but when you watch the same video 100 times over, they become rather apparent.
-Randomly the cache will get wiped out; I have preview set to cache frames before playback, and sometimes it seems like it just randomly decides it doesn't want to keep frames it's already cached, and it'll have to go back over them, or it may refuse to cache them at all. Space is not an issue on my machine, by the way, so I really don't know why this is happening.
-Most recently, AfterEffects had to force-quit while I was Previewing a different video, and told me the error was due to the Camera Blur effect. Removing the camera blur did not solve the rendering problem, but the program didn't crash after that.
Playing back at anything above Quarter Preview Quality
-On occasion, AfterEffects will insert a random frame for a nonspecific duration of time during the Half- or Full-Quality previews as well as final renders, and this frame is a still image from a video not in the project itself. I have example footage of this problem too, though it might not be linked to the 1609629695 error code.
Program and Hardware specs:
Laptop:
Alienware 17xR4
Intel Core i7 3920XM processor
32GB RAM (4x4GB, dual-channel)
NVIDIA GeForce 680M (2GB)
Samsung 840 EVO SSD (OS), Samsung 850 EVO (scratch disk), Samsung 850 EVO (output disk)
Desktop:
Alienware Area-51 ALX
Intel Core i7 980X Extreme Edition processor
12GB RAM (3x4GB, triple-channel)
2 x nVidia GeForce 980 GTX, 4GB RAM each, ASUS (SLI enabled)
Samsung 850 Pro series (OS) disk, 4 x WD Caviar Black 10,000RPM 64MB Cache disks (1 each for scratch, assets, output, caching)
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