I recently made the horrible mistake to try and download the infamous sapphire plugin for free and the app kept crashing before it even opened. So I deleted everything I downloaded and also deleted the app 3 times. Now I get this pop up before even being able to open the application. I've tried everything. Plz help!!!!
Apparently you didn't delete something, so double check all the relevant AE plug-in folders.
i cant even restart my mac anymore. i cant force quit ae. i cant open ae. i cant do anything. im so mad right now what is this. i even downloaded ae again and it still shows the same message. i hate sapphire plugins so much. thank u for freaking ruining my mac.
i have the same problem !!! did you find a way to fix this ? please help me
these are the plugins i have... none match the error but i could be missing something
should i remove from my trash as well?
i have the same issue has anyone found a solution
Wipe everything and reinstall, but this time do it without pirated software.
i've deleted the application and reinstalled it a few times but every time the same notification pops up and i can't open after effects... i deleted the software off my computer but i just assumed deleting after effects wiped it.... is there a better way to do this?
I don't know how the pirated software installed Sapphire, but it seems like it puts stuff somewhere other than the AE program files. You may need to search your whole hard drive for it. You may need to use the Adobe CC Cleaner tool too.
I had the same issue. This is how I fixed it:
I searched for "Sapphire" in my Finder and filtered (click on the plus sign in the upper right corner) it by folders. Many sapphire folders showed up and I dragged them all in the trash. After that I emptied the trash so that all folders were gone. I opened After Effects again and now I no longer have the issue.
THANK YOU SO MUCH!!!
This works!! Thank you so much 🙂
hey! i have the same problem and i deleted everything about sapphire, it still doesn't work. i've erased after effects and installed it again but it's not working.
i'm having the same problem, have you found a solution?
I cant get in to it, im crying because i wiped everything out and reinstalled it 5 times and i dont know how to fix it 😭😭
Please someone help me 😭
I got the issue ! (on mac)
you have to go to "Macintosh HD"
then "Application Support"/ "Adobe" / "Common" / "plug-ins" and delete all the sapphire folders
then you can open Adobe After Effects.
If you're on Windows I think you have to search the MediaCore folder in the "Support Files" and delete the Sapphire folders.
Hope I helped you !