Exporting Errors - After Effects 2020

Question

I'm doing work where I need to export ASAP for a client. Originally, I was working with BRAW 4K files and when I would export, it would only show audio, giving a response to Quicktime that said "media not compatible with quicktime." When I sent it to the Media Encoder, it would only export as a WAV.

I replaced the BRAW footage with MOV and did the same thing. When I exported I had the same problem. Then I tried just a test where I exported a composition with only transformation changes and a black solid underneath. I had the same problem. I even tried opening the files in a different program and still nothing, only audio.

These compositions need to be exported for a client with a finished project in only a few days. Please Help!

** I don't know if this has to do with it, but I downloaded a program from AfterCodecs for After Effects. Could that have something to do with it?

Rick Gerard · Answer

I take it that you are using custom render settings. We need to see them. Unless you are an expert in video formats and compression or you have some export specifications to go on, you have not business creating any custom render settings.

Show us what you have done, make sure that your video layers are not set to Guide layers, make sure that you finalize your comp using the Active Camera view because that is the only one that will render.

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