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Extensions don't work since 2019 After Effects update...

Explorer ,
Oct 16, 2018 Oct 16, 2018

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Hi everyone

I'm having this issue since I've updated my CC suite this morning to the 2019 version.

When I look for the extensions in the "WINDOWS> Extensions" dropdown menu in After Effects (Illustrator as well), I can see them listed, but nothing happens when I click on it.

Adittionaly, the extensions that I used to have docked in the 2018 version workspace are now completely blank.

I thought that was a common problem, but I've asked to some colleages and they have no issues with extensions in CC2019.

How can I solve this?

Thank you all!

PS: Some of the extensions that I have: Big Pack, Handy Seamless Transitions (now "Motion Bro"), Overlord and so.

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correct answers 1 Correct answer

Contributor , Oct 16, 2018 Oct 16, 2018
Hi goncba,are you on Windows?Open the Registry Editor (windows start and type regedit) and go to Computer\HKEY_CURRENT_USER\Software\Adobe\CSXS.9Add a new string and call it PlayerDebugMode. Set the value to 1. Restart AE.

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Contributor ,
Oct 16, 2018 Oct 16, 2018

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Hi goncba,

are you on Windows?

Open the Registry Editor (windows start and type regedit) and go to

Computer\HKEY_CURRENT_USER\Software\Adobe\CSXS.9

Add a new string and call it PlayerDebugMode. Set the value to 1. Restart AE.

Capture.PNG

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Explorer ,
Oct 16, 2018 Oct 16, 2018

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It works!

Thanks a lot

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New Here ,
Jan 08, 2021 Jan 08, 2021

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how do i refresh ae?

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New Here ,
Oct 18, 2018 Oct 18, 2018

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I have the same problem but I am a Mac user. Any idea what I should do?

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Contributor ,
Oct 18, 2018 Oct 18, 2018

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Have you tried to re-install one extension?

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New Here ,
Oct 20, 2018 Oct 20, 2018

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Yes I have tried multiple times. I also have tried installing other ones and they don’t work but they did right before I updated to 16.0.

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Community Beginner ,
Oct 22, 2018 Oct 22, 2018

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Having the same problem here. Had a number of extensions and scripts installed that worked fine in 2018 that morning, but when I updated to 2019 in the afternoon, they didn't work (or even show up) after the update. aescripts content and Mt Mograph content.

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Explorer ,
Oct 22, 2018 Oct 22, 2018

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Hi, have you tried the Zulkifar fix?

It works for me.

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Community Beginner ,
Oct 22, 2018 Oct 22, 2018

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goncba--- I'd try it if I was on PC but I'm on Mac. I think I already did the equivalent though--correct me if I'm wrong.

Currently running Mac OS 10.14 and AE CC2019 (16.0.0).

After Effects is working fine without the scripts installed but as soon as they're added to the Script UI Panels folder, After Effects pretty much locks up. It launches...but can't open anything or create a new file.

The Mac OS upgrade had nothing to do with it as it was done afterward. I actually updated it thinking maybe v16.0.0 needed the Mac update to operate properly. Not the case. It also worked fine while still on the 2018 version.

I have a lot of work coming in the next few weeks. If anyone has any ideas about this, please let me know.

Thank you!

Jeff

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Explorer ,
Oct 22, 2018 Oct 22, 2018

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Oh, sorry, I thought that you were on Windows.

Hope you can get it fixed soon.

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Community Beginner ,
Oct 23, 2018 Oct 23, 2018

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You can accomplish the same thing on a Mac by updating the plist files. I usually do it by running this command from the Terminal:

defaults write com.adobe.CSXS.9 PlayerDebugMode 1

To check that it updated the plist correctly, type:

defaults read com.adobe.CSXS.9

It should return an object that looks something like this:

{

    LogLevel = 1;

    PlayerDebugMode = 1;

}

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Community Beginner ,
Oct 23, 2018 Oct 23, 2018

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That worked! Thank you!!

Didn't make the 3rd party extensions work but they're at least not making AE crash now.

Much appreciated!

Jeff

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New Here ,
Jul 12, 2020 Jul 12, 2020

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Thanks! 😃

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New Here ,
Aug 10, 2020 Aug 10, 2020

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Worked, been sleepless because my overlord wasn't working.
Thanks man!

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New Here ,
Feb 28, 2020 Feb 28, 2020

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I signed up just to thank you! It worked like a charm! Thank you very much!

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New Here ,
Sep 26, 2020 Sep 26, 2020

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Thanks!

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New Here ,
Nov 05, 2020 Nov 05, 2020

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Thank you worked on Ae2020 like charm

just add PlayerdebugMode 1 to

CSX.10

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Community Beginner ,
Dec 20, 2020 Dec 20, 2020

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Worked perfect for me in Windows 10 64bit, After Effects (Beta) 17.7.0 (Build 10). The only thing I had to do different than the instructions above state is to add the key in CSXS.10 for this version of After Effects.image_2020-12-20_184140.pnganks!!!

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New Here ,
Mar 14, 2021 Mar 14, 2021

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Worked amazingly on the newest win 10 AE 2020

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New Here ,
Jul 20, 2021 Jul 20, 2021

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NEED TO CHANGE CSXS 10 FOLDER ADD NEW STRING  PlayerDebugMode  VALUE -1

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New Here ,
May 11, 2021 May 11, 2021

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Thank you so much !!! 

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New Here ,
Sep 06, 2021 Sep 06, 2021

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LATEST

@Adobe This is still an issue... I instaled the extension via the store/market place. Can you inform the developers what needs to be done so we don't need to manually edit the Registory Editor?

Note: The more up to date AE is should correlate to a bigger CSXS folder edit (for example 11, not 9). 

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New Here ,
Oct 29, 2018 Oct 29, 2018

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Tried that, didn't work for me. Trying to get the Handy Seamless Transitons Pack to open, but it still won't show on the extensions tab...

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Contributor ,
Oct 29, 2018 Oct 29, 2018

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This trick works if the Extension is in the list but doesn't open.

If it's not in the list it means it doesn't work with this AE version. Check if there's an update available.

https://videohive.net/item/handy-seamless-transitions-pack-script/18967340/comments

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