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Rameez_Khan
Rameez_Khan
Legend
March 20, 2020
Question

FAQ: How to fix "Display Acceleration Disabled" in After Effects

  • March 20, 2020
  • 69 replies
  • 220883 views

If you're running into a problem where After Effects displays a message on the Composition panel that says Display Acceleration Disabled, follow the suggestions given in this post to fix the problem.

 

macOS:
• Make sure your MacBook is connected to the power source
• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit

 

Windows:
• Update the on-board and dedicated graphics drivers of the computer. If this happens after updating the graphics driver, reinstall the previous version of the driver

NOTE: Nvidia driver version 442.92 seems to cause this problem on many systems. If you have installed this driver, please reinstall the previous version

• If your computer has Nvidia graphics, make sure to update the GeForce Experience software as well
• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit


If none of the steps given above help, obtain the System Information file (.NFO) and After Effects logs from your system and share them with us. Here is how you can do that:

Log files:

  • Launch After Effects and go to Help > Enable Logging.
  • Work in After Effects for a few minutes.
  • Then go to Help > Reveal Logging File.

 

System Info:

macOS:
Follow the steps given in this article: https://support.apple.com/en-in/HT203001


Windows:
1. Hold the Windows key and press R to open the Run window
2. Type msinfo32 and click OK
3. From the System Information window, go to File > Save
4. Save the file as .NFO

 

After collecting both the files, upload them to Adobe Creative Cloud Files by following the steps given in this article (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the URL in the comments section below.

 

    This topic has been closed for replies.

    69 replies

    Show previous replies
    adriendez
    adriendez
    Participant
    April 29, 2020

    Hi. I just updated my drivers to 442.92 and I'm experiencing this issue that makes it quite hard to work with AE. The problem is that I'm an Octane render user, and I need this Nvidia update to run the current version of Octane render. So I can't go back. Can you at least tell me that Adobe is working on a fix? Is the lockdown slowing this down? I'm working with AE everyday, on paid projects. It's a big issue.

    A
    Alex_tps
    Participating Frequently
    April 30, 2020

    Same with the current version of Redshift3d renderer - it requires 442.92. Hope we get 17.0.7 soon.

    LeoP2P
    LeoP2P
    Participating Frequently
    April 23, 2020

    I tried to use older versions of AE and there's all worked fine.

    G
    grgart72
    Inspiring
    April 29, 2020

    What older version of AE works ok with 442.92?

    I suppose it is not one of the 2020 editions.

    Thank you.

      F
      fahad idrees
      Participant
      April 23, 2020

      Hi, I have the same problem now for past 3 days never face this problem in past. I'm using intel hd graphics.

      MSinfo 

      Rameez_Khan
      Rameez_KhanAuthor
      Legend
      April 23, 2020

      Thanks for sharing. I've downloaded your MSInfo.

       

      -Rameez

      L
      LeRealV2
      Participant
      April 23, 2020

      I've tried my best to troubleshoot with the prompts said above but was unable to enable Display Acceleration. I was also not able to toogle <Hardware Accelerate Composition, Layer, and Footage Panel>. I've linked the .NFO file below as well. Hopefully theres a resolve to this soon! 

      https://shared-assets.adobe.com/link/57cadbf3-30b1-4b66-794c-f2fcb719244a

      L
      LeRealV2
      Participant
      April 23, 2020

      I realized that I reinstalled Nvida driver v.442.19 instead of an older version and display acceleration is now working! Currently running v.441.66 

        PFuerst
        PFuerst
        Inspiring
        April 23, 2020

        On my machine 442,19 is working only 442.92 is givving me problems.

        R
        richardj42019632
        Participating Frequently
        April 22, 2020

        I cant get anything to work. Attached is my system info. Thank you!

        https://drive.google.com/file/d/1X27IM9Ii528YUl1D1EB7GvYvzvqgkv-B/view?usp=sharing 

        Rameez_Khan
        Rameez_KhanAuthor
        Legend
        April 23, 2020

        Thanks for sharing the file, richardj42019632.

         

        I've shared it with the team. Which version of After Effects are you using?

         

        Thanks,

        Rameez

        R
        richardj42019632
        Participating Frequently
        April 25, 2020

        AE 2020 Version 17.0.0

        D34DC3N73R
        D34DC3N73R
        Participating Frequently
        April 20, 2020

        I'm also having a problem with this. "Hardware Accelerate Composition, Layer, and Footage Panels" is grayed out for me, and I see the message "Display Acceleration Disabled" in my composition. https://adobe.ly/2z9oq5k

        Edit: Rolling back to 442.19 fixed the issue. Definitely a driver problem with 442.92

        Rameez_Khan
        Rameez_KhanAuthor
        Legend
        April 20, 2020

        Thanks for sharing the file and letting us know, D34DC3N73R

         

        Much appreciated.

        Rameez

        PFuerst
        PFuerst
        Inspiring
        April 18, 2020

        Hey,

        since I updated my Nvidia Drivers yesterday to the newest version 422.92 I get the message in my viewer and AFX "freezes" when I do a ram previews. It play back the render but I can't stop it anymore unless I force the app to quit.

        It doesn't matter what I try to preview footage, shape layers, solids everything causes this.

        This happens in AFX 2020 (17.0.4, as I couldn't update yet, and the latest Beta Version).

        In AFX 2019 I also get the message but at least I can start and stop my playback(which causes a short black screen but comes back after a fraction of a second).

        In the prefs of all the programs the option to enable Hardware Accelerate Composition, Layer, and Footage Panels is greyed out.

        I have uploaded my NFO and screenshot of the prefs here: https://adobe.ly/2RM8XPi

         

        Hope this problem can be resolved soon. Should I migrate back to an older Version of the Nvidia driver until the problem can be solved?

          PFuerst
          PFuerst
          Inspiring
          April 18, 2020

          A quick follow up. I went back and installed the former Nvidia Driver from their site https://www.nvidia.de/Download/Find.aspx?lang=de and now the Display Acceleration Disabled is gone from the viewport and I can start and stop ram previews normally. So I guess it is best to not upgrade your graphics driver or downgrade for now until it is fixed

           

            PFuerst
            PFuerst
            Inspiring
            April 20, 2020

            Thanks for sharing the info, PFuerst.

            I've sent your System Information report to the After Effects team. Perhaps, on your system, updating the drivers caused this. I've made a note of it.

             

            Best,

            Rameez


            Thanks Rameez,

            in fact there are others having the same problems and there is also a thread for it here in the forums.

            https://community.adobe.com/t5/after-effects/ae-2020-won-t-stop-ram-render-please-help/m-p/11059075?page=2#M109262

            I guess the latest Nvidia Drivers are causing those problems.

             

            Best,

            Pascal

            S
            sociopatte
            Participant
            April 17, 2020

            Hi ! i've the same problem since the last Nvidia's update.
            Here is the link for my system info https://adobe.ly/3evRODh

            LeoP2P
            LeoP2P
            Participating Frequently
            April 17, 2020

            You've got an issue with MPEG2 video in AE too? Or with something other video codec? Is there Event Viewer shows an errors with NVidia?

            LeoP2P
            LeoP2P
            Participating Frequently
            April 6, 2020

            I've got the same problem. All are updated: NVidia drivers and Windows Update. It stuck and says "Display Acceleration Disabled" when I working with MPEG2 video in AE.

             

            There's no such problem in version 16.1.3.

             

            MSInfo: https://adobe.ly/3bML5CG

            Rameez_Khan
            Rameez_KhanAuthor
            Legend
            April 6, 2020

            It looks like you've shared the TXT version of your System Information file, LeoP2P. Please share the NFO file.

             

            Best,

            Rameez

             

            LeoP2P
            LeoP2P
            Participating Frequently
            April 6, 2020

            AE errors with NVidia from the Event Viewer: https://adobe.ly/3aO3HSz

            MSInfo: https://adobe.ly/2xY7r5l

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