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FAQ: How to fix "Display Acceleration Disabled" in After Effects

Forum|Forum|5 years ago
March 20, 2020
69 replies
221069 views

If you're running into a problem where After Effects displays a message on the Composition panel that says Display Acceleration Disabled, follow the suggestions given in this post to fix the problem.

macOS:
• Make sure your MacBook is connected to the power source
• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit

Windows:
• Update the on-board and dedicated graphics drivers of the computer. If this happens after updating the graphics driver, reinstall the previous version of the driver

NOTE: Nvidia driver version 442.92 seems to cause this problem on many systems. If you have installed this driver, please reinstall the previous version

• If your computer has Nvidia graphics, make sure to update the GeForce Experience software as well
• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit

If none of the steps given above help, obtain the System Information file (.NFO) and After Effects logs from your system and share them with us. Here is how you can do that:

Log files:

Launch After Effects and go to Help > Enable Logging.
Work in After Effects for a few minutes.
Then go to Help > Reveal Logging File.

System Info:

macOS:
Follow the steps given in this article: https://support.apple.com/en-in/HT203001

Windows:
1. Hold the Windows key and press R to open the Run window
2. Type msinfo32 and click OK
3. From the System Information window, go to File > Save
4. Save the file as .NFO

After collecting both the files, upload them to Adobe Creative Cloud Files by following the steps given in this article (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the URL in the comments section below.

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T

tidelust

Participant

sysinfo: https://shared-assets.adobe.com/link/cb6003e3-b78c-4a25-5690-3edda79c88a5

After Effects Log: https://shared-assets.adobe.com/link/4af8d380-4b49-4ccd-6ebb-ece02a51665f

J

Julius5E5D

Participant

This my link. Pls help asap.

https://shared-assets.adobe.com/link/d71f2410-e8c0-4c21-5278-dfeacac7ec5f

V

Võ Đình5FF0

Participant

Hi, i'm having the same problem with the Display Acceleration being disabled. Any help would be greatly appreciated.
https://shared-assets.adobe.com/link/ec4a01ed-efaf-43a0-7975-b698ceab6ca4

D

d2baber

Participant

Hi, i'm having the same problem with the Display Acceleration being disabled. Any help would be greatly appreciated.

https://shared-assets.adobe.com/link/34e999dc-0134-470c-74c1-27d13c195cdd

В

Виктория5FB8

Participant

I've got the same problem.

here are my links: 1. NFO: https://shared-assets.adobe.com/link/67399247-1902-4612-7aeb-b3fb2b7eb6e4

2. Reveal Logging File: https://shared-assets.adobe.com/link/d0d12fdd-9ea3-418c-4370-0b30931dd339

S

SSGC5C7A

Participant

I agree that i have a bad gpu but here it is

https://shared-assets.adobe.com/link/92c62486-aa11-4c23-7291-7e559f75b4a7

S

SSGC5C7A

Participant

No replies yet 😞

M

mpmehul

Participant

https://shared-assets.adobe.com/link/4f83a8eb-4572-4263-722a-addc4f653ef1

Error of "Display Accleration Disabled" in After Effect 18.1.0 ( Build 38)

Spirited_Ray15B9

Known Participant

I have an Nvidia RTX 2060 Super, and I have this issue off and on. All drivers are up to date.

What works for me is to use the GPU Sniffer inside of the AE's support files folder.

This happens with Premiere Pro as well. Same fix.

I shouldn't have to run this as often as I do.

ww1903

Inspiring

This is a simple problem that could easily be fixed by Adobe, but instead it's always "you need a new this", "your machine is old", "you should update that". These are unacceptable "answers". I'm having the same issues, with no solution. I went back to cc 2019, and that worked until it was automatically updated to 2020, and the message is back to greet me every time. It's completely ridiculous and absurd to have people feeling inferior because they can't afford certain machines. Some of these features are not even necessary for everyone. Good for all the people that can consistently stay updated with absolutely everything and condescend everyone else. Good luck to everyone else.