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anthonyb64920117
Participant
April 12, 2018
Answered

Font doesn't appear on my AE but does on my collegue's AE

  • April 12, 2018
  • 5 replies
  • 11777 views

Hi Adobe Community,

Some font (in PostScript Typ 1 and Font Suitcase format) doesn't appear in the font list in my After Effect CC2018 15.1.0. What is strange is that in other app like Indesign it does, and even more strange, when I go on my work collegue computer, the font appears in his After Effect.

What is the problem???

I have tried to solve the problem by trying this :

- Making sure the font is working correctly by coping it from my collegue s computer ;

- Desactivating the font in Fontcollection and reactivating it ;

- Erasing the font and reinstalling it ;

- Unistalling AE and reinstalling it ;

- Coping the font in Library>Application Support>Adobe>Font ;

- Restarting the computer...

I'm working on an iMac 27'', with OS X El Capitan 10.11.6

Creative Cloud apps are all updated.

I hope somebody can help me, it would be really appriciated.

Thanks

Anthony

This topic has been closed for replies.
Correct answer Rameez_Khan

Hi all,

This issue was resolved in After Effects CC 2018 (15.1.2). More info here: Bugs fixed in July 2018 release of After Effects (version 15.1.2)

Thanks,

Rameez

5 replies

D
danielf34212682
Participant
August 16, 2021

I figured it out.

 

If there's an Adobe font then they won't try to fix the bug. You have to get the Adobe font. Who cares if it's also a free Google Font. This is ridiculous.

 

matthew1129
matthew1129
Participant
December 6, 2020

Same here, The issue is not fixed and I am fnding trouuble meeting a deadline because the typafce is need is not working. I will keep looking for workarounds, but either this issue is not fixed or it has come back. 

    R
    Renae5FD4
    Participant
    December 9, 2020

    This bug is back...i'm trying to deal with it right now!

      G
      Gaeb Cardinale
      Participant
      December 9, 2020

      Yep. Bummer. 

      Rameez_Khan
      Rameez_KhanCorrect answer
      Legend
      November 20, 2018

      Hi all,

      This issue was resolved in After Effects CC 2018 (15.1.2). More info here: Bugs fixed in July 2018 release of After Effects (version 15.1.2)

      Thanks,

      Rameez

      N
      north123
      Participant
      March 5, 2019

      I just ran into this problem and I'm using the latest version of After Effects (16.0.1 (built 48)). I created a file in illustrator with a font installed on my mac and when I searched for the same font to use in an After effects the font is not listed, as if it doesn't exist. The font file is a .ttf

      I am running on the latest MAC OS version 10.14.3.

      Apparently this bug is not fixed. I hope it will be one day.

      Thanks,

      Milena

        N
        Nawel
        Participant
        March 5, 2020

        Hello,

         

        Same here, I have the same problem & the latest version of AE. 

        Did you solve your issue ? 

         

         

          Rameez_Khan
          Rameez_Khan
          Legend
          April 12, 2018

          Hi Anthony,

          We've identified the issue and are working on a fix.

          Stay tuned.

          Rameez

            PierreDaniel
            PierreDaniel
            Known Participant
            May 9, 2018

            I'm having the exact same issue.

            Mac Pro 2013 trashcan, and Macbook Pro 2017, both with macOS High Sierra.

            I'm working on a project in AE CC 15.1.1 where I use the font Sabon (an Adobe font!). I use Suitcase Fusion 8, the Font Activation plugin is also installed on both Macs, in both AE folders. On both Macs, the font is activated in Suitcase (green dot).

            I open the project on the Macbook Pro, everything is fine, the font is in the list and can be applied. I open the same project on the MacPro, AE cannot find the font, I can't work on the project...

            P.M.B
            P.M.B
            Legend
            April 12, 2018

            Submit a detailed bug report with information about BOTH computers.  Adobe is aware of the erratic behavior and trying to collect information about.  The more information they get the better the chances they identify a pattern that may lead them to a solution.

            After Effects not seeing PostScript Fonts

            From Tim Kurkoski:

            We are investigating a problem where After Effects 15.1 is unable to see certain PostScript fonts. This is an unintentional change, and we're still in the discovery phase

            Workarounds in the meantime for this would be to convert the font or obtain an OpenType or TrueType version of it. Failing that, create the text in Photoshop and use the PSD source instead of a native text layer in After Effects. (Yes, that's a bit of a hassle, which would work best if you're not animating the text and don't have to do more editing.) Sorry about the hiccup here.

            ~Gutterfish
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