Green screen

Forum|Forum|4 years ago
October 5, 2021
4 replies
243 views

Hi, i have a problem when I open a After Effects proyect the multimedia that i used it´s just a green screen and all the work is messed up

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B

Byron Cortez

Community Expert

Try disabling Hardware Acceleration from the preferences in the Display tab.

Byron.

nishu_kush

Legend

Hi glassiado,

Sorry for your issue.

I agree with what the experts suggested. If their suggestion doesn't help, try the following:

Clear the media cache - Edit > Purge > All Memory & Disk Cahce.
Go to After Effects Preferences > Display > uncheck "Hardware Accelerated Composition, Layer, and Footage Panels".
Restart After Effects and re-import the footage.

Let us know how it goes.

Thanks,

Nishu

Mylenium

Legend

Yeah, as @OussK said most likely an issue with hardware accelerated footage decoding. Check the footage itself, your hardware acceleration settings and your system's graphics driver.

Mylenium

OussK

Community Expert

first, be sure to update you GPU driver to the latest version, second try to transcode your footage to a better codec, sometime the mp4 file cause this issue especially if you get it from a mobile phone

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