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T
Taverino
Inspiring
July 2, 2013
Answered

Hardware accelerated views have been disabled because they are not compatible with remote desktop

  • July 2, 2013
  • 10 replies
  • 31723 views

Just started getting this error after updating to CC and latest NVIDIA drivers:

I don't run Remote Desktop. After this message appears, the checkbox in my preferences is disabled:

If I reboot my computer, the checkbox is again enabled, but then the error message about the remote Desktop appears, not right away, but after several minutes.

Details:

Windows 7 Pro

Intel i7 CPU X980 @ 3.3GHz

24GB RAM

GeForce GTX 680, Driver 320.49

AE CC 12.0.0.404

Thanks for any help.

      This topic has been closed for replies.
      Correct answer Roei Tzoref

      Yup, getting this bug still.

      Hold on. this thread up until your recent response did not have the option to try the new update which came out yesterday. Ae 14.1 is supposed to resolve this issue. January 2017 Update to After Effects CC Is Now Available | Creative Cloud blog by Adobe

      please make sure your are using 14.1 and see if this works and report back.

      10 replies

      V
      vernonr91227250
      Participant
      October 11, 2017

      14.2 update and I still get this error message when trying to render.

      windows 10 pro

      A
      austinh42392785
      Participant
      January 23, 2017

      I'm am still having this issue and all my products are updated to 14.1. I tried restarting and reconnecting but still having no playback.

      My build:

      windows 10 pro; using Remote Desktop

      intel i7-7700k 4.20ghz

      ram: 32gb

      evga  Nividia geforce gtx 1070

      PoMaf
      PoMaf
      Known Participant
      January 23, 2017

      Hi austinh42392785, if you are actually using Remote Desktop it might not be a bug or error for you; what you're trying to accomplish might actually just not be supported by After Effects through Remote Desktop. At least for my use case, I wasn't using Remote Desktop but still getting the notification - now they cleared that up. I'm not using Remote Desktop -> I'm no longer receiving a message about Remote Desktop not working.

      Everybody's use case is different - if you can use AE without Remote Desktop, do you still get the info pop up?

      PoMaf
      PoMaf
      Known Participant
      January 19, 2017

      what do you know, this is an error/bug that gets called out by name in the latest update AE 14.1. Installing it now, lets hope the update resolves it!

      A
      alicec45121644
      Participant
      January 19, 2017

      Yup, getting this bug still.

      Adobe, this is ridiculous. When a bug like this has been in effect for 5 years, and you've made no effort to fix it, despite releasing multiple versions of the program, you're not doing your job.

      We pay to use this software, do your jobs and make it work. This is unacceptable. They get away with it because they're the industry standard and it's ridiculous.

      Roei Tzoref
      Roei TzorefCorrect answer
      Legend
      January 19, 2017

      Yup, getting this bug still.

      Hold on. this thread up until your recent response did not have the option to try the new update which came out yesterday. Ae 14.1 is supposed to resolve this issue. January 2017 Update to After Effects CC Is Now Available | Creative Cloud blog by Adobe

      please make sure your are using 14.1 and see if this works and report back.

      JTruxon
      JTruxon
      Participant
      January 13, 2017

      January 2017, the bug is alive and well.

      C
      craign62585287
      Participant
      November 3, 2016

      Just installed Nov 2 2016 update. Never seen this error before today. Just got it after Win+L locking my machine.

      J
      jepoy16
      Participant
      November 9, 2016

      Yup, just updated my AE this morning, I go to lunch and lock my computer and got this error message when I got back.

      A
      AndyMediamaker
      Participating Frequently
      December 6, 2016

      ...and mine has just started doing this after recent update to 2017.0. Never done it before, and nothing else on win 10 pc is different as far as I know.

      To 'fix' as stated above: Close and re-open AE, then go Edit > preferences > display and I can tick the hardware check box again... until my PC auto locks due to inaction (corporate policy that I have no control over) Then I have to do it again. Maybe I just need to keep on working so it doesn't lock.

        F
        futureSpooker
        Known Participant
        August 25, 2016

        Three years after the original post, I'm still having this problem.

        Windows 10 Anniversary Update. AE 2015.3. Computer never sleeps but display goes to sleep after 20 min.

        Szalam
        Community Expert
        SzalamCommunity Expert
        Community Expert
        August 25, 2016

        I had this pop up yesterday too, but it doesn't usually happen on my system. I haven't figured out what was different this time. Did you have any GPU-accelerated effects in your project or did you have your comp set to use the ray-traced renderer instead of the classic renderer? Does this happen all the time for you?

        If we can't figure it out, we should all file bug reports about this so Adobe knows about it and can fix it. (Bug report form here - give as much info as you can.)

        F
        futureSpooker
        Known Participant
        August 25, 2016

        I dont have any of the standard AE gpu accelerated effects in the comp, but do have Optical Flares. No AE Raytracing. I'm only using AE to update an old project. Fusion has been much faster and generally more stable. After opening AE again after having not used it for a while, the decision to move to Fusion appears to have been a good one.

        Ae_Kyeong
        Ae_Kyeong
        Participant
        May 6, 2016

        I am getting this message with latest after effects version. Has this been resolved?

        Szalam
        Community Expert
        SzalamCommunity Expert
        Community Expert
        May 6, 2016

        Does it happen when you lock your machine? Does the workaround in this thread solve it for you? What OS version are you using? What is the exact version number of AE that you're using?

        Ae_Kyeong
        Ae_Kyeong
        Participant
        May 7, 2016

        Windows 10, AE cc 2015.2 (just updated two days ago, but problem was occuring before the update), gtx 970, i7, 32 gb.

        I'm not sure I'm understanding that there was a fix for this in this thread. I shouldn't allow my computer sleep when using AE?

          M
          mikefromoakland
          Inspiring
          September 22, 2014

          im put my workstation in sleep mode and woke it up to the same message? my first day try the cc trial?

          C
          caiblack
          Participating Frequently
          July 29, 2013

          I have the exact same error as the post above.

          • Windows 7 Professional (64 bit)
          • AMD Athlon II X4 635 @ 2.9 GHz
          • 16 GB RAM
          • GeForce GTX 670, driver 320.49
          • After Effects CC 12.0.0.404

          Thanks, in advance.

          T
          TaverinoAuthor
          Inspiring
          July 29, 2013

          Yep, the problem remains for me, too. My NVIDIA driver is now 326.19.

          Can anyone help?

          Z
          zewt
          Inspiring
          September 2, 2014

          Thanks, caiblack!

          I can confirm that Win+L to lock the system is what is causing the problem. At least I'm glad to finally know the cause! I should probably submit a bug report to Adobe since I also rely on locking my PC.


          This is happening to me, over a year later (CC 2014.0).  It makes hardware acceleration unusable.  Do developers at Adobe never lock their systems?

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