Skip to main content
A
Ali24553665fq61
Participant
June 27, 2023
Answered

hardware decoding causing aftereffects to crash

  • June 27, 2023
  • 2 replies
  • 1214 views

So recently after upgrading to windows 11, i've been facing multiple crashed on aftereffects when trying to multitask. As soon as i open another app or even windows explorer, aftereffects would crash and my graphics driver would refresh. Disabling hardware decoding in import section fixed this issue but is there any another workaround? 

Correct answer Ali24553665fq61

Are there any crash reports or error messages? That would help us to get to the root. If not, go to Help > Enable Logging (After Effects will start logging events). Relaunch After Effects, make After Effects crash, relaunch it, and then go to Help > Reveal Logging file. It'll open a few folder windows. Share the After Effect Log.txt from the logs folder.

Looking forward to your response.

 

Thanks,

Nishu


Turning off hardware accelerated gpu scheduling in windows setting seems to have fixed the issue! I guess windows continously using the gpu to improve latency caused an issue while simultaneously decoding supported footage in aftereffects.

2 replies

A
Ali24553665fq61Author
Participant
June 27, 2023

Ryzen 5 5600x, RTX 2070 running the latest nvidia studio drivers. This issue has been bugging me for the past couple of months 

nishu_kush
nishu_kush
Legend
June 28, 2023

Hi Ali24553665fq61,

 

That's not ideal.

Do you mind sharing the version of the GPU driver that you're using? If it's a Game-Ready driver, try installing the latest Studio driver. Studio drivers are optimized for apps like After Effects.

Let us know how it goes.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

A
Ali24553665fq61AuthorCorrect answer
Participant
July 3, 2023

Are there any crash reports or error messages? That would help us to get to the root. If not, go to Help > Enable Logging (After Effects will start logging events). Relaunch After Effects, make After Effects crash, relaunch it, and then go to Help > Reveal Logging file. It'll open a few folder windows. Share the After Effect Log.txt from the logs folder.

Looking forward to your response.

 

Thanks,

Nishu


Turning off hardware accelerated gpu scheduling in windows setting seems to have fixed the issue! I guess windows continously using the gpu to improve latency caused an issue while simultaneously decoding supported footage in aftereffects.

    Mylenium
    Mylenium
    Legend
    June 27, 2023

    Without exact info about your system, in particular GPU and graphics driver version nobody can tell you much. that is of course kind of the answer - a simple driver update might improve matters.

     

    Mylenium

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices