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Tenshirock
Inspiring
May 3, 2017
Answered

HELP - Can't use/download After Effects anymore...

  • May 3, 2017
  • 1 reply
  • 903 views

Hi ! I have a big problem with Adobe After Effects... I can't use it anymore since about a few days... When i deleted it and reinstalled, I had that error rapport :

Exit Code: 184

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 2 warnings(s)

FATAL: Error (Code = 184) executing in command 'MoveFileCommand' for package: 'AdobeAfterEffects14AllTrial', version:14.2.0.199

FATAL: Error occurred in install of package (Name: AdobeAfterEffects14AllTrial Version: 14.2.0.199). Error code: '184'

WARN: adobe_caps.dll

WARN: Unable to move file at "C:\adobeTemp\ETRB5F0.tmp\1\universal\Professional\Support Files\32\adobe_caps.dll" to "C:\Program Files\Adobe\Adobe After Effects CC 2017\Support Files\32\adobe_caps.dll" Error 32 Le processus ne peut pas accéder au fichier car ce fichier est utilisé par un autre processus.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.

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Please help me ! (sorry for my bad english ^^) Thanks all !

This topic has been closed for replies.
Correct answer Tenshirock

I've succeeded installing AE but when I run it, I can see the startup screen but no response...

Please help me


Resolved ! I finally tried to "manually" download an older version of After Effects (AE 2015), I ran it, it worked, then I tried to run AE 2017 again and it worked. I didn't understand why it worked haha but I'm very happy now. Thanks to Szalam for his useful help !

1 reply

Szalam
Community Expert
Community Expert
May 3, 2017

Have you tried following the directions?

The easiest thing to do would be to run After Effects as an administrator.

Tenshirock
Inspiring
May 3, 2017

Hi Szalam.

First, thanks for your interest ! I'll test starting AE with this condition but before, I have to succeed download of AE ^^ (cf: error code on my first message). Have you any idea ?

Thanks again

Szalam
Community Expert
Community Expert
May 3, 2017

Sorry, I meant the CC app.