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Lucas23614152ceta
Participant
March 16, 2022
Answered

Help me | My composition screen suddenly freezes and I can't continue my work

  • March 16, 2022
  • 2 replies
  • 310 views

Hi,

 

I have recently installed After Effects in my new computer, but i can't make any animation, because the composition preview freezes. I have tried to reinstall the program, also saw some tutorials on youtube, but all these attempts didn't work. I can create some forms and animations, but in about 3 minutes, the preview screen simply stops working.

 

My computer is a Lenovo Thinkpad T14, with IntelCore vPro i5 2.60GHz , 16,0 GB ram and video card Intel Iris Xe.

 

I hope you can help me. Thanks!

 
 
 
    This topic has been closed for replies.
    Correct answer Lucas23614152ceta

    Hello, 

     

    Thanks to you both.

     

    I had opened a ticket in my company IT support, then they helped me to update the GPU driver, and now the AE is working good.

     

    Thanks.

    2 replies

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    March 17, 2022

    Hi Lucas23614152ceta,

     

    I agree with Mylenium's suggestion to update the GPU driver. Do not rely on Windows to update it. You can do it manually. Here's how: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics.html

    Do not forget to verify once you've installed the update: https://support.viewsonic.com/en/support/solutions/articles/33000221571-how-to-check-graphics-card-drivers-in-windows-

    Let us know how it goes.

     

    Thanks,

    Nishu

      L
      Lucas23614152cetaAuthorCorrect answer
      Participant
      March 18, 2022

      Hello, 

       

      Thanks to you both.

       

      I had opened a ticket in my company IT support, then they helped me to update the GPU driver, and now the AE is working good.

       

      Thanks.

        Mylenium
        Mylenium
        Legend
        March 16, 2022

        The usual solutions apply: Update your graphics driver and configure it suitably, check the hardware acceleration settings inside AE. Also consider switching to software-only rendering, which may be required, anyway, since intel-only GPU support is at best problematic in Ae and rarely ever works satisfactorily.

         

        Mylenium

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