Help when I clip play on preview the clip won’t play it I just frezze

[can you fix the problem]

My version is after effect 23.1

12th Gen Intel(R) Core(TM) i5-12400F 2.50 GHz

Windows 11 Home

nvidia geforce rtx 3050 OEM

16 gb ram

pc name: Lenovo Legion T5 i5-12/16/512/3050 stasjonær gaming-PC

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[Mylenium]

The answer is the obvious same one every time: check your graphics driver and update/ downgrade it. For RTX cards the 517.xx driversdare recommended since there are problems with newer versions.

Mylenium