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albertm41471390
Participant
January 10, 2018
Answered

How do I enable display acceleration

  • January 10, 2018
  • 3 replies
  • 4141 views

When i try to turn it on, in the preference menu it is grayed out.

My graphic cards are Intel(R) HD Graphic Family and Radeon(TM) HD 6490M

This topic has been closed for replies.
Correct answer Byron Cortez

Make sure you have installed and updated the drivers of your GPU, because although it is not certified for Mercury Playback Engine, if you have more than 1GB of VRAM you should be able to activate the acceleration.

Here is the list of GPUs certified by Adobe.

Adobe-Certified AMD Graphics Products

Regards!

3 replies

Mylenium
Mylenium
Legend
January 11, 2018

No need to make this complicated: Turn off your intel chipset in the BIOS. Hardware acceleration never works with hybrid setups.

Mylenium

    A
    albertm41471390Author
    Participant
    January 11, 2018

    I don't quite get what Turn off your intel chipset in the BIOS. Will I loose performance in other applications? Should I do It or just keep working with slow preview.

    ToolfarmJP
    Community Expert
    ToolfarmJPCommunity Expert
    Community Expert
    January 11, 2018

    Hello,

    Would you also mention the version of After Effects and OS?

      A
      albertm41471390Author
      Participant
      January 11, 2018

      I am using windows 7 home premium, and after effect cc 2017

      B
      Community Expert
      Byron CortezCommunity ExpertCorrect answer
      Community Expert
      January 11, 2018

      Make sure you have installed and updated the drivers of your GPU, because although it is not certified for Mercury Playback Engine, if you have more than 1GB of VRAM you should be able to activate the acceleration.

      Here is the list of GPUs certified by Adobe.

      Adobe-Certified AMD Graphics Products

      Regards!

      Byron.
        B
        Community Expert
        Byron CortezCommunity Expert
        Community Expert
        January 10, 2018

        Hi albertm,

        If you could upload screenshots it would be easier to help you.

        Byron.
          
        
                                                
          
        
          
    
          

            
          
                                        
          
            
                        
          
                                                                                                            
            

          

          

          

        
          
                    
          
    
    
          

          

          
    
          

                                        
          
                                                        
          
            
        
    
          

          

          

                                    
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