How to remove the Sapphire 2024 plugin from your Mac and address the issue preventing After Effects

[maaz_khan0166]

how to remove the Sapphire 2024 plugin from your Mac and address the issue preventing After Effects

i unistalled the plugin its still showing error

 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[nishu_kush]

Remove the files from the Applications folder. Also, go to HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore and remove the plug-in folder.

Let us know how it goes.

Thanks,
Nishu

[yousif_7816]

Hey I'm having the same issues and I can’t find Plug-in folder

[nishu_kush]

MacOS has two types of libraries: the system library and the user library. According to the screenshot, you're in the user library, but the plug-in folders should be located in the system library. To access the system library, open Finder, click on Go in the menu bar, and select Go to Folder. Then, type in "/Library/Application Support/Adobe/Common/Plug-ins".

Let us know how it goes.

Thanks,
Nishu

[maaz_khan0166]

how to remove the Sapphire 2024 plugin from your Mac and address the issue preventing After Effects

i removed and its still not working 😭

 

[jane-e]

@maaz_khan0166 

I've moved your post from Creative Cloud Desktop to the After Effects forum.

Did you quit and relaunch?

Jane

[nishu_kush]

Merging this thread with another similar post.

Thanks,
Nishu

[Warren Heaton · Accepted solution]

With After Effects closed, try running the uninstaller.

Go to: /Applications/GenArtsSapphireAE folder and double click on “Uninstall Sapphire”.

If this does not resolve the issue, reach out to Boris FX support here:
 https://borisfx.com/faq/uninstall-sapphire/

[nirtha_0010]

Hi, I have done this but I still get this error. I uninstalled the Sapphire plug in and then deleted the plug in contents and now I can't open after effects at all. If the plug is does not exist, shouldn't I still be able to use the application? It was working before without these plugins present so why is there an error now? How can I fix this please? 

[Warren Heaton]

Yes, After Effects should run as expected without BorisFX Sapphire being installed.  

If you open a project that has Sapphire effects applied, you should simply receive a notice that the effect is misssing.

It seems like the Sapphire uninstaller did not remove all of the Saphire components.  If Sapphire support did not reply, I would reinstall After Effects.

[nirtha_0010]

Hi! I just wanted to ask if this has been resolved for you? If so, what did you do to fix the issue? I am facing the same problem and would love the advice and help.

[Warren Heaton]

@nirtha_0010 

Sorry to hear that you are also experiencing this issue.

Here's a different link for reaching out to Sapphhire support about this:  https://support.borisfx.com/hc/en-us/requests/new