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Participant
February 26, 2024
Question

I can't use adobe products anymore.

  • February 26, 2024
  • 2 replies
  • 431 views

I suddenly got locked out of adobe while I was working on a project and I can't sign-in anymore (it says: Please wait as we work to fix this problem, then try again. If the problem persists, contact customer service. and I've already waited). It's not like it says the account doesn't exist or that I have the wrong password, it simply says ''Something went wrong''. Does anyone have a similar problem or could help please?

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2 replies

Participant
February 26, 2024

It does the same thing wether I try to log-in from Adobe CC, AE, ME or the web browser.

ToolfarmJP
Community Expert
Community Expert
February 26, 2024

Would you try to log-in via Adobe CC desktop tool or the web browser?