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Gabriel33610407h0ll
Participating Frequently
November 20, 2023
Answered

i cannot Launch After Effect 2024

  • November 20, 2023
  • 15 replies
  • 7916 views

Hello to the Adobe Community,

 

I updated my After Effect 23 to AE 24 and since that, i cannot launch it.

When it don't crash at the loading window, It start in background task without me being able to open it. No error message or crash log, i tried everything : Restart, Reinstall (23 and 24 versions) and I even reset my computer and it still don't work. My drivers are up to date and i'm starting to be really desperate.

 

I don't think it came from my computer because every other program like premiere, illustrator and my videogames works well. And my components should be able to launch AE : 
CPU Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz

GPU RTX 2060

RAM 16 Go

 

If you have any advice or solutions to unlock the situation I will be very grateful

    Correct answer jenkmeister17177426

    @Gabriel33610407h0ll Looks like you have the Trend Micro anti-malware software installed on your system. Certain versions have incompatibilities with Adobe software. You can try to upgrade the Trend Micro software and see if that helps, or remove it from your system. 

    15 replies

    Show previous replies
    J
    Community Manager
    jenkmeister17177426Community Manager
    Jenkmeister
    November 21, 2023

    It appears there was an update to the 'OpenCL™ and OpenGL® Compatibility Pack' application on the Microsoft Store that may be causing these new issues. Please try upgrading to the latest version and see if that resolves your startup issues. Thanks.

      S
      SD MonteurVideo
      Participant
      November 20, 2023

      Pas de rapport de crach possible puisque pas d'ouverture de Ae . Après la fenetre de démarrage c'est fermeture du logiciel Ae.

        J
        Community Manager
        jenkmeister17177426Community Manager
        Jenkmeister
        November 20, 2023

        I can't find any crash reports in our system for all 3 of you reporting issues. We will need more details, or a log file, or something to give us more to go off.

          T
          Tyren28675247jlc1
          Participant
          November 20, 2023

          Same here

           

          I switched to from after effects 2023 to 2024 but it crashes as well, when I try to start up After Effects it load then it you need to see your projects but instead it said "AfterFX.exe has encountered a problem and needs to close" and got the option to send a feedback or not sending anything in other words close everything. Tho I can come in After Effects but on SafeMode some times after trying a multiple times.


          I also have Premier Pro but I haven't encountered any problems or crashes with it.

           

          Yea if someone got a idea how to fix, please help... 

           

          CPU: AMD Ryzen 7

          GPU: NVIDIA Geforce RTX 3050 Ti

          RAM: 16

           

            mauriciot41340392
            mauriciot41340392
            Participant
            November 20, 2023

            Exactly the same thing here. in the middle of a delivery... 

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