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basel hazem
basel hazem
Known Participant
August 20, 2018
Answered

I cant launch my after effects on pc, any solution please?

  • August 20, 2018
  • 3 replies
  • 1145 views

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    basel hazem,

    Sorry for your frustrating issue. Peru Bob is on to the right solution. You have a corrupt font. If you have added any fonts lately, try removing those first. If you still have trouble with this, contact our agents here: Contact Customer Care

    Thanks,
    Kevin

    3 replies

    basel hazem
    basel hazemAuthor
    Known Participant
    August 20, 2018

    I still can't find a solution to launch after effects   

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community ManagerCorrect answer
    Community Manager
    August 22, 2018

    basel hazem,

    Sorry for your frustrating issue. Peru Bob is on to the right solution. You have a corrupt font. If you have added any fonts lately, try removing those first. If you still have trouble with this, contact our agents here: Contact Customer Care

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    basel hazem
    basel hazemAuthor
    Known Participant
    August 20, 2018

    What does the after effect means by scanning font family???? , it is stucked at that point!

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    August 20, 2018

    You might have a corrupted font.

      kulpreet singh
      kulpreet singh
      Inspiring
      August 20, 2018

      Hi basel,

      We need more information to troubleshoot this.

      FAQ: What information should I provide when asking a question on this forum?

      Thanks,

      Kulpreet Singh

        basel hazem
        basel hazemAuthor
        Known Participant
        August 20, 2018

        -After Effects CC (12.2.1) - 2018

        -i already installed the recent updates

        i'am using windows 10 Enterprise

        -ram (16 GB)

        -system type:- 64 bit

        2 processor :- intel(R) Xeon(R) CPU -  2.40 GHz

        , this is my time to try after effects.

        basel hazem
        basel hazemAuthor
        Known Participant
        August 20, 2018

        This is my first  time to try after effects.

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