Participant

Question

Importing PNG Sequence problem - Error ( 39 :: 44 )

Forum|Forum|2 years ago
July 14, 2023
6 replies
2713 views

hi there,

im having a problem importing a simple PNG sequence into after effects, it keeps coming up with this error and i have no idea of how to resolve it.

ive looked at a lot of tutorials and have tried changing the names of each png files but still nothing is working.

Help!!

Error or problem

C

cfparks17402620

Participant

I am having this same issue. I exported PNGs from Procreate with an alpha channel. I can import the sequence into Premiere just fine but I get this same error importing into After Effects. I can import a jpg sequence into After Effects. I even tried exporting a new PNG sequence from premiere and also a tiff sequence and both gave me this error. I have yet to test other formats, but I need the alpha channel so options are limited! I can import the same files as individual images, just not in a sequence.

Warren Heaton

Community Expert

@cfparks17402620

It is very unusual to be able to import a PNG Image Sequence into Premiere Pro but not After Effects.

I would try selecting the PNG Image Sequence in your Premiere Pro Sequence, right-click, and then choose Replace with After Effects Composition to continue working with the Image Sequence in Ae.

That, or place the PNG Image Sequence in a Timeline by itself, send the Timeline to Media Encoder, and then choose "QuickTime" as the Format and "Apple ProRes 4444 with alpha" as the preset. The resulting movie file will be large, but it should import into After Effects and maintain the transparency.

Warren Heaton

Community Expert

Thanks, I did end up making a quicktime with alpha from the sequence in premiere and that imported into AE just fine. I'm baffled as to why it is only AE that is not recognizing the sequence. I tried batch renaming the sequence as well, to no effect. Could there be something embedded in the metadata of each image that overrides the file names?

@cfparks17402620

Converting the Image Sequence to ProRes 4444 with alpha is likely what I would have done in the same situation and probably the quickest way to get back to working in After Effects.

Sometimes graphics files that don't import as expected can be nudged to do so by opening the image in Photoshop, hide and show the Layer in the PNG file (or invert the colors and invert them back) and then save it. For image sequences, this usually works well if a Photoshop Action is recorded and then run on the folder with the image sequence.

There's nothing about metadata that I have heard of or can remember that would adversely affect After Effects while not affecting Premier Pro, but it's possible. Not too long ago, I received some Animation compressed QuickTime movies with alpha that had been rendered from AE through Media Encoder that an older Miranda system wouldn't import. Running the clips through After Effects using Lossless with Alpha (basically the same settings as ME) resolved the issue. When the file information was compared in Media Info, there was one difference (I forget what the setting category was). You could try opening one of the problematic PNGs in Media Info and compare the Tree View or Text View to a PNG that's imported as expected in the past and see if you spot a difference. Comparing the PNGs in Adobe Bridge might also be worth a try.

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Connor33103949j6yy

Participant

PC's have a max character count for file paths of 256. Could your file path be too long? I get this problem loads when working on our company Dropbox instead of one of my main drives.

N

Nathalie38426404npfc

Participant

so anyone found the solution? or not yet

D

david31892088zjog

Participant

I have been having this exact same issue same error code mentioning 39::44. Hopefully Adobe can fix this

R

Rick Gerard

Community Expert

What does the file name look like? It should be something like myImage-001.png If there are more than 1000 frames, the file name should be myImage-0001.png. All images should be in the same folder. The numbers should be sequential and they must be at the end of the file name.

Ishan Y

Community Manager

Hey MaxZaina,

Welcome to the community. Could you let us know what is the source of this PNG sequence? Do you see this error message only while importing this specific image sequence? What type of storage device is this sequence saved in? Please also share your current After Effects version (Help > About After Effects) and OS version.

Thanks,

Ishan

M

MaxZainaAuthor

Participant

hello Ishan,

thanks. I'm assuming the source of the image means that i exported them
from TVPaint. And no, this error comes up when i try to import any image
sequence from any format, whether jpeg or from another program (i.e. Adobe
Animate). I'm assuming the storage device you're referring to is that i put
them into a separate folder. and my current version of after effects is
23.5.0, 2023, and my computer is MacOS Ventura, Version 13.4.1

hope this helps

Ishan Y

Community Manager

Thanks for sharing the details. Could you try granting full disk access to After Effects and check if that helps? (Here's how: https://community.adobe.com/t5/photoshop-ecosystem-discussions/learn-how-to-give-full-disk-access-to-photoshop-on-macos-quick-tip/m-p/12889716#M637838)

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