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Install older version after effects

New Here ,
Jan 04, 2024 Jan 04, 2024

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Hi!

 

Can I install older version of AE then available in the Adobe Creative Cloud?

I want to install AE 2022.

 

Reason: after update to AE 2023 or 2024 I always have same error with importing absolutly different MP4 files, like "file cannot be opened it may be in an unsupported format". Importing any other formats (excluding mp4) - OK

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New Here , Jan 05, 2024 Jan 05, 2024

Thanks a lot for the resoponces. I've solved the problem with importing MP4. It helped to uncheck hardware accelerated decoding in Preferencies. And before this I've updated OpenCL.dll in System32 folder and reinstall video driver.

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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Try Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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As of January 4, 2024, you can only go back to 23.0 using the Creative Cloud versioning tool. You can find it by clicking the three dots after the Open button in the Creative Cloud/All Apps section.

 

What are your OS and system specifications? Most MP4 files should give you no problems if you have a compatible and up-to-date machine. 

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New Here ,
Jan 05, 2024 Jan 05, 2024

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Thanks a lot for the resoponces. I've solved the problem with importing MP4. It helped to uncheck hardware accelerated decoding in Preferencies. And before this I've updated OpenCL.dll in System32 folder and reinstall video driver.

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