Skip to main content
Todd_Kopriva
Todd_Kopriva
Inspiring
July 20, 2011
Question

Known issues with Adobe software on Mac OSX v10.7 (Lion)

  • July 20, 2011
  • 4 replies
  • 21834 views

See "Known Issues with Adobe products on Mac OS 10.7 Lion".

Here is an excerpt from the section about issues affecting all applications:

Files stored in Library

In  Mac OS 10.7, Apple has made the user Library folder hidden.  Preferences, presets, and other user customization settings are stored  within this Library folder.

To access your user Library folder:

  1. In the Finder, choose Go > Go To Folder.
  2. In the Go To Folder dialog, type ~/Library
  3. Click Go.

For instructions on additional methods to make the user library folder visible, see the following document.

How to access hidden user library files | Mac OS 10.7 Lion

See "How to access hidden user library files | Mac OS 10.7 Lion" (cpsid_90947)

Java Runtime needs to be installed manually, otherwise applications may behave inconsistently

Many  Adobe applications are dependent on the Oracle Java Runtime Environment  (JRE) for some features to work. Apple recently changed the way it  includes Java in Mac OS, and with Lion, Java is no longer preinstalled;  it is now an optional install that the user must select.

Since  current Adobe installers and applications were built before these  changes by Apple, our software anticipates that Java is installed. Adobe  and Apple have worked together to ensure that you can install Java at  OS install time, or optionally at a later time before you install Adobe  applications. At runtime when you launch an Adobe application, you will  be prompted to install Java if it is not already installed. If you do  not install Java before running an Adobe application, there can be  missing or improperly behaving features. If you encounter any issues,  installing Java should correct the problems. Corporate IT organizations  should take care to preinstall Java (or make sure Java can be installed  through their firewalls/security) in order to avoid conflicts with Adobe  applications.

If the Java runtime is not installed, some issues that are known to occur include:

  • Failures to launch
  • Prompts to install Java runtime when attempting to use the applications
  • Applications may hang on quit.

For additional instructions for installing the Java runtime see the following document.

How to install the Java Runtime (JRE) | Mac OS 10.7 Lion

See "How to install the Java Runtime (JRE) | Mac OS 10.7 Lion" (cpsid_90908)

Crash Reporter

Illustrator CS5, Illustrator CS5.1, InDesign CS5.5: Crash reporter doesn’t appear or only appears after long delays (10-15min).

Scrolling behavior opposite of expected

In  application scrolling may reach opposite of expected due to "Move  content in direction of finger movement when scrolling or navigating"  feature. To alter this behavior, deselect the feature at the top of the  Mouse section within the System Preferences.

Rosetta support no longer included with Lion

CS2  or earlier versions of Adobe products required Rosetta to run on newer  Intel based mac systems. These older versions will no longer be  supported as Apple removed Rosetta support with the 10.7 release.

    This topic has been closed for replies.

    4 replies

    A
    Anonymous
    February 24, 2012

    Stil problems .. crashes.. more now than ever.. with 10.7.3 update.

    I am soo fed up with this... just lost more hours of work .. Adobe crash reports sent .. and never a reply.

    Ridiculously long saving AE file still ..

    A
    arithmerock
    Participating Frequently
    February 24, 2012

    Premiere also crashes constantly.  This is my first attempt at editing a video in Premiere after abandoning Final Cut, and I'm wondering whether I made the right decision.  I've lost a considerable amount of work because of this. 

    R
    Community Expert
    Rick GerardCommunity Expert
    Community Expert
    February 24, 2012

    Has anyone having problems with Ctrl + h not hiding AE tried checking the "Use Systm Shortcut Keys" box in the General section of Preferences? I just did that and it works fine on all 4 of the computers that I have running OSX Lion 10.7.3. I prefer to use the application shortcut keys and the desktops available in Lion. It's a much cleaner way for me to work. See my post above.

    To arithmerock, Tell us something about your system. I'm running Premiere Pro CS5.5 with no problems on 4 macs from an black MacBook, to an old white first generation intel iMac to a shiny new Mac Pro. It even runs on my wife's latest generation Mac Mini. If PPro is constantly crashing on you there must be something wrong with a driver or a codec or a font or permissions somewhere.

    SteveKirby
    SteveKirby
    Known Participant
    February 16, 2012

    This hiding bug is really annoying, I was assuming it had been cured in CS5.5 (I'm still on CS5) but if it is persistent it really needs addressing.  I've tried using Mission Control but it doesn't achieve the same, simple method of hiding the app in one keystroke.  Since all the other CS applications hide just fine, it must be something that Adobe can address without too much from Apple?

    D
    DBHansen333
    Participant
    February 16, 2012

    I have managed to find only one thing that works - using the Dock. Right clicking the AE icon in the Dock and selecting Hide makes it go away as desired. It's not the most efficient way of dealing with it, but for me it works.

    Why there and not with a key stroke nor from the Finder menu is confusing, but maybe it can help someone track down the cause.

      A
      arithmerock
      Participating Frequently
      February 18, 2012

      What a relief....at least there's one way of hiding AE.  Right-clicking in the dock works for me, too.

      But please, Adobe, do something about the hiding issue in your next update.  I'm having the same problem as everyone else, running os 10.7.3 and CS5.5, and it's been maddening. 

      SteveKirby
      SteveKirby
      Known Participant
      October 24, 2011

      Has this hiding issue been addressed? I'm still having the problem on my laptop and am about to upgrade to Lion on my desktop machine.

      Todd_Kopriva
      Todd_KoprivaAuthor
      Inspiring
      October 25, 2011

      > Has this hiding issue been addressed?

      I am not aware of this being fixed in the recent Lion updates. There has been no After Effects update since this issue was discovered.

      R
      Community Expert
      Rick GerardCommunity Expert
      Community Expert
      October 25, 2011

      I'm having no issues with Lion. None, but then again I don't HIDE, never have. I use desktops or in previous versions, workspaces. It's efficient, quick, easy, and all Adobe apps I currently use seem to run just fine.

      N
      Navarro Parker
      Inspiring
      July 21, 2011

      Any early adopters run into any AE CS5 or CS5.5 specific issues?

      R
      Community Expert
      Rick GerardCommunity Expert
      Community Expert
      July 21, 2011

      Nothing so far on CS5 or CS5.5 for AE, Illustrator, Photoshop, Dreamweaver.   The only app that I use every day that had to be upgraded was XCode...And it's been downloading for about an hour.

      I'll go through the rest of the MC in the next few days to see if anything jumps out.  So far only installed on my MacBook Pro.

      Andrew Yoole
      Andrew Yoole
      Inspiring
      July 22, 2011

      My experience is similar to Rick's.  Installed on a MacBook Pro, no issues so far with my primary applications:  After Effects, Photoshop, Illustrator (all CS5.5), Final Cut Pro 7, Word.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices