Skip to main content
C
christiang10362661
Participant
April 19, 2019
Question

Large Crash After Effects 16.1.1 build 4...

  • April 19, 2019
  • 2 replies
  • 547 views

Hello,
I don't often take the pen but then I confess that I'm exceeded with the many crash of this latest version!

Indeed my current project crash several times at the preview rendering level (Full preview), in short I'm more than annoyed to pay an app that crashes too often...

just to say better out your updates and especially to work the velocity of After Effects which is a good software but that should already have a GPU rendering system or a CPU+GPU system at a time when all the 3D rendering apps have.

I don't have a high configuration but this configuration is average, I think!
if I'm told that I have a better machine; for me this app should work on configurations like mine...we are still in 2019!!!
I didn't stop sending crash reports when the AE pops up appears.

System: Windows 10 64-bit

CPU: i7 3770 @ 3.40Ghz
Ram: 16,0Go
Graphic card: NVIDIA GeForce GTX 1070 4095MB

Driver 417.71 (I can't upgrade the driver otherwise my Intuos 3 tablet don't work with the latest Nvidia driver)

DD intern:

Western digital - SATA-III 6.0Gb/s
RAID Type

639Go in use

271Go free

Sorry for my bad English!

++Chris

This topic has been closed for replies.

2 replies

Rameez_Khan
Rameez_Khan
Legend
May 15, 2019

Thanks for sending those crash reports, Chris.

Please send me a private message with the email address that you used to send the crash report. I'll search your crash report and get it investigated.

Thanks,

Rameez

D
David Arbor
Inspiring
April 22, 2019

The first thing you need to try is to update your GPU driver. Unfortunately, it becomes a Wacom problem if their hardware doesn't work with the driver, but your GPU driver is from January. Nvidia started releasing "Creator Ready Drivers" which are supposed to be optimized and tested very well on creative software. Here is the first one: Drivers | GeForce

After Effects is very stable for me with this driver. It looks like the last Intuos 3 driver for Windows was released in 2016, which is very unfortunate, but not surprising. Perhaps other people have figured out a way to get the Intuos 3 working on Windows 10 with no issues, or perhaps whatever issue you were having with the Nvidia driver and your Intuos is solved with this Creator Ready Driver, but I think you need to try updating to that first. If this is an easily reproducible crash then you'll know if the driver solved the problem; if it doesn't, then you can roll back to the older one.

C
christiang10362661Author
Participant
April 26, 2019

Hello,
I followed your advice, I made the update of my driver is the NVIDIA 430.39 win10-61bit, the last, I also updated my Intuos driver, they released one for win10!..
Well, the problem is still there! I have never had similar problems with previous versions... so I don't understand why you have access to your answer on the drivers since After Effects works mainly on the CPU! and not the GPU! even if the GPU helps a little.
I think that the problem comes from other parts but I don't see too much, I don't stop sending crash reports when the window appears.

D
David Arbor
Inspiring
April 26, 2019

Despite the fact that After Effects doesn't use the GPU to process as many effects or tasks as the CPU does doesn't mean it's not still important. Don't forget that your GPU is the one drawing the pixels to the Comp panel, so an up-to-date driver is very important as old ones do cause crashes.

I'm sorry to hear that the issue is still occurring, though. Is this happening in every project or just one? What kind of media are you working with? Have you tried switching to Mercury Software Only for processing under File>Project Settings?

In order to provide more suggestions I'll need to know a lot more about what you're doing, how often the crashes occur, if they're happening randomly or with the same sets of tasks.

If it's just this current project that's crashing you can try creating a new project and importing the problem project into the new one. Sometimes a project's structure can get damaged and this is an easy fix.

Alternatively, you could have a corrupt piece of media if the crash is only happening on this one project and with a certain set of tasks or just when you're working with certain clips.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices