Low memory warning after effects 2024 & 2023

[Steffen5D51]

After effects only preview my project around 5 frames. I have tried to open the project using after effects version 24.3, 24.1, 23.0 yet it still didn't work. I also have tried to remove some layers which used 3rd party plugin but that didn't solve the problem, even when i imported mp4 file only without any effect on it, it still previewing only around 5 frames. But this problem didn't disrupt the image files in the project.

I have tried to set the ram for after effect for 27gb and empty the disk cache but it didn't solve the problem either.

When i re-opened the software, it runs normally but only for a while, after around 2-3 times previewing the video, the problem came back

My PC specs:
- Ryzen 1500x
- Ram 32gb

- RTX3060

[jenkmeister]

Can you try the AE Beta (available in CCD) and see if this is still an issue for you? 

[Steffen5D51]

I tried the beta version, it took a while for the preview and then crashed

[jenkmeister]

Any chance you got a Report the Crash dialog and submitted that? 

[Steffen5D51]

Sorry it's my first time, but where can i get the crash log? Because when i'm previewing the project, it suddenly closed without any warning or pop out window

[Steffen5D51]

Found it! Here's the log file

https://drive.google.com/file/d/1OgR8wog_7_i1mpybNLMNJY8c0GEow1D9/view?usp=sharing

[jenkmeister]

The log file indicates the plugin "Deep Glow" is causing the issues while rendering. Can you try disabling that effect (Effect Menu => Manage Effects... => Check the Deep Glow checkbox off, restart AE) and see if that helps with your issue?

[nishu_kush]

Did the suggestion above help?

Feel free to reach out. Moving this thread from Bugs to Discussions for now.

Thanks,

Nishu