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Participant
April 29, 2024
Question

Low memory warning after effects 2024 & 2023

  • April 29, 2024
  • 7 replies
  • 674 views

After effects only preview my project around 5 frames. I have tried to open the project using after effects version 24.3, 24.1, 23.0 yet it still didn't work. I also have tried to remove some layers which used 3rd party plugin but that didn't solve the problem, even when i imported mp4 file only without any effect on it, it still previewing only around 5 frames. But this problem didn't disrupt the image files in the project.

 

I have tried to set the ram for after effect for 27gb and empty the disk cache but it didn't solve the problem either.

When i re-opened the software, it runs normally but only for a while, after around 2-3 times previewing the video, the problem came back

 

My PC specs:
- Ryzen 1500x
- Ram 32gb

- RTX3060

This topic has been closed for replies.

7 replies

nishu_kush
Community Manager
Community Manager
June 6, 2024

Did the suggestion above help?

Feel free to reach out. Moving this thread from Bugs to Discussions for now.

 

Thanks,

Nishu

Jenkmeister
April 30, 2024

The log file indicates the plugin "Deep Glow" is causing the issues while rendering. Can you try disabling that effect (Effect Menu => Manage Effects... => Check the Deep Glow checkbox off, restart AE) and see if that helps with your issue?

Participant
April 30, 2024
Participant
April 30, 2024

Sorry it's my first time, but where can i get the crash log? Because when i'm previewing the project, it suddenly closed without any warning or pop out window

Jenkmeister
April 29, 2024

Any chance you got a Report the Crash dialog and submitted that? 

Participant
April 29, 2024

I tried the beta version, it took a while for the preview and then crashed

Jenkmeister
April 29, 2024

Can you try the AE Beta (available in CCD) and see if this is still an issue for you?