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darrietighe
Participant
July 30, 2020
Answered

MacBook Pro 16" screen goes completely black for a few seconds when launching Aftereffects 2020

  • July 30, 2020
  • 2 replies
  • 4345 views

Bit of an odd glitch but I was wandering if any others have experienced this? It only seems to do it when I'm launching Aftereffects (I'm on MacOs Catalina 10.15.6 and AE2020). I click on AE to lauch it, the screen goes black as if it was off for a second or two, then everything is back to normal. I'm not using any external monitors, only the laptop.

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Correct answer darrietighe

Hi Nishu,

 

I think I solved this problem, it turns out it was something to do with the laptop switching to the graphics card and not anything on the aftereffects end.

 

Thanks anyway!

 

 

2 replies

G
Golden Llama Productions
Participant
December 8, 2020

Reporting same issue when opening Premiere CC 14.6. 

 

16 inch MacBook pro

2.3 GHZ 8-core i9

64GB Ram

AMD Radeon PRo 5500M 8GB

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    August 4, 2020

    Hi darrietighe,

     

    Thanks for reaching out. We'd need more information so that we can troubleshoot the issue properly.

    Could you share your system specifications (CPU, GPU, RAM, OS)? What's the exact version of After Effects you're using: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-re-using/td-p/9972137?page=1

    We're here to help, just need more info.

     

    Thanks,

    Nishu

    D
    darrietigheAuthorCorrect answer
    Participant
    August 4, 2020

    Hi Nishu,

     

    I think I solved this problem, it turns out it was something to do with the laptop switching to the graphics card and not anything on the aftereffects end.

     

    Thanks anyway!

     

     

      pabloalberte
      pabloalberte
      Participant
      August 4, 2020

      Hi! I have the same issue.
      How you fix it?
      Thanks!

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