Now as to forum etiquette ... Ann, like nearly everyone posting here, is volunteering a ton of time to help other users. None of us are staffers, paid for the time we put in, or have ANY authority or say in how Adobe, Maxon, or any other company goes about their business.
As per her posts here ... Ann has demonstrated over many years of involvement, across so many different aspects of this complicated app, that she has a nearly encylopedic knowledge of the thing. The breadth and depth of her continually demonstrated knowledge approaches Jarle Leirpoll, the guy that wrote by far the best most detailed book on pro use of Premiere ever written.
I highly doubt you could match her across the app. I certainly can't! Like most users, I have areas I know well, some that even the engineers call on for advice. But there are SO many complicated and complex parts of this app, where I feel I know (at least to me) nothing or nearly nothing about.
And I assume you will have areas you blow my knowledge outta the water. I assume that of about anyone posting here. I love the old Dirty Harry quote: "A man's got to know his limitations."
When Ann, Warren, mgrenadier, Richard, a number of the other 'regulars' hop on, you are getting experienced assistance volunteered from people that are both quite knowledgeable in their own pro workflows and good at troubleshooting.
I don't think it's unreasonable to ask that all those posting on this forum comport themselves as an adult ... profesionally ... and be polite, civil, and respectful of others.
Neil
THANK YOU Adobe!!! Thanks you for the emails, Thanks you for the update to fix this. Thank you, Thank you, Thank you!!!