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Starboard
Starboard
Participating Frequently
October 27, 2021
Question

Mercury Transit Preview still crashes in latest AE V 22.0

  • October 27, 2021
  • 3 replies
  • 1700 views

I was really hoping that today's release of After Effects V 22.0 would resolve the issue of AE crashing while using a 3rd preview monitor, but alas, here we are still.

 

My setup: Mac Pro trashcan (Late 2013) 12 core with 64GB and AMD FirePro D300, now running MacOS Monterey. I have 3 monitors- 2 4K Dell P2715Qs over mini Displayport and a JVC DT-v24L1 broadcast preview monitor over HDMI

Repeatable crash: Preferences-> Video Preview -> Enable Mercury Transit ->Video Device: Adobe Monitor 2: 1920x1080

In a project that has different sized comps, say 1920x1080 and 1080x1080, AE will crash when switching between comps of different sizes while Mercury Transit is enabled.

This pretty much renders the preview monitor unusable. This issue has been present since at least V 18.4- I'm not sure exactly when it appeared since I wasn't using the preview monitor as much in the past year. This crash occurred in Mojave as well, by the way.

I haven't seen any comments from Adobe on this issue or anything about it being a known issue. Anybody have any more information?

 

 

    This topic has been closed for replies.

    3 replies

    Joost van der Hoeven
    Community Expert
    Joost van der HoevenCommunity Expert
    Community Expert
    December 10, 2021

    This is user to user forum where we users help each other. The Adobe engeneers do not always read everything here. If you feel strongly about a (new)feature or (bug) fix please post it on uservoice, as it will be read by the engeneers: https://adobe-video.uservoice.com/forums/911311-after-effects

      Starboard
      StarboardAuthor
      Participating Frequently
      December 12, 2021

      Joost,

      Thanks for this tip. This has been an issue for a while now and I haven't seen or heard of any progress on it. The inability to reliably view our comps on a broadcast monitor is very disruptive to ur workflow.

        jose manuelf62438307
        jose manuelf62438307
        Participant
        October 29, 2021

        same here, macpro 2013 firepro d500. its a going this way since v18. spend hours on technical support, all they said is "talk to apple".

         

        Adobe technical support is not according on what we pay for.

        Starboard
        StarboardAuthor
        Participating Frequently
        November 2, 2021

        Adobe,

        Obviously this isn't simply an issue just with some video cards- the preview monitor feature using Mercury Transit is now a broken feature on many computers. I have had this issue in Safari and now Monterey, on standard Mac equipment using standard drivers.

        I also haven't gotten any crash logs as it just freezes and I have to force quit to get it back.

        This has disrupted my workflow and prevents me from using a broadcast preview monitor.

        Moving my main window away from the edge of the preview monitor doesn't change the result- in fact there is nothing in the preview monitor at all.

        I'm attaching a simple AE project with no plugins that creates the crash on my computer. One comp is 1920x1080 and the other is 1080x1080. When I switch between these two comps with Mercury Transit enables AE freezes. Please have a look and try to replicate this defect on a standard Mac. Thanks,

        -Starboard

          Jean-Paul de Win
          Jean-Paul de Win
          Known Participant
          November 2, 2021

          I agree, this is something that Adobe has to look into.
          This bug started on v18 of AE. It all worked fine on v17, with the same video card...

           

          Please look into this problem Adobe team. 

          nishu_kush
          Community Manager
          nishu_kushCommunity Manager
          Community Manager
          October 28, 2021

          Hi Starboard,

           

          Sorry for the crash. We'd love to look into it.

          Are you using any third-party plug-ins? Also, would you mind checking if it's generating any crash logs: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-after-effects-crash-logs-on-your-computer/td-p/10333124

          Looking forward to your response.

           

          Thanks,

          Nishu

          garethp16010590
          garethp16010590
          Participating Frequently
          October 29, 2021

          I have the same issue with my iMac Pro. Only have the trapcode plug in installed. When I turn on mercury transit to my second broadcast monitor, after doing a few steps in the composition it crashes/freezes

           

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