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Targa VFX
Inspiring
August 23, 2021
Answered

Mocha AE causes After Effects to crash

  • August 23, 2021
  • 4 replies
  • 5913 views

Hello,

I started running into a serious problem which totally hindered the post production of our feature film. Every time I try to track via Mocha AE, it force closes After Effects with no warning or crash report. It just shuts down.

This happens each time I click on cancel when the "Suppressor Warning" menu pops up or if I do full resolution, this time AE shuts down as soon as I save Mocha tracking and exit. So basically exiting Mocha force closes AE without giving me any chance to save the project.

My system is Windwows 10 Pro. Ryzen 7 3700x 64 GB Ram.

    This topic has been closed for replies.
    Correct answer Jose Panadero

    Mocha has its own cache files. Try to delete them and try again in any of AE versions. Enter into the mocha plugin, go to File > Clear Cache and select all the options. Save the project and return to AE. Then, purge AE cache and try to track again your shot.

    4 replies

    E
    edit@davidblake.ie
    Participant
    November 25, 2021

     

    I found that when I return to Ae after having succesfully tracked an object I get the spinning beachball of death on Ae and it doesn't resolve itself no matter how long I leave it. I'm using the up to date Pr and Ae apps and I operate it on Apple Mac Mini with 16 GB RAM which operates like a dream usually

    Jose Panadero
    Community Expert
    Jose PanaderoCommunity ExpertCorrect answer
    Community Expert
    November 25, 2021

    Mocha has its own cache files. Try to delete them and try again in any of AE versions. Enter into the mocha plugin, go to File > Clear Cache and select all the options. Save the project and return to AE. Then, purge AE cache and try to track again your shot.

      E
      edit@davidblake.ie
      Participant
      December 2, 2021

      Hi Jose, I did as you said and it worked! Thanks so much for you wisdom and advice

        T
        Targa VFXAuthor
        Inspiring
        August 24, 2021

        Well, the problem just came back. I turned the pc on and the first track immediately crashed AE as soon as I saved and closed Mocha. I'd appreciate any help. 

        T
        Targa VFXAuthor
        Inspiring
        August 23, 2021

        So, here's the update. The problem is fixed when I rolled back to an earlier version which is 18.2.1. So, there's something wrong with your latest update which causes Mocha to crash AE.

        T
        Targa VFXAuthor
        Inspiring
        August 23, 2021

        I forgot to add that my video card is RX 5700 XT with the latest version 21.6.1

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