Mocha plugin warnings when opening After Effects v24.1 on offline isolated computers

[tdsc.programmers]

Our video editing team is using Adobe Creative Cloud Feature Restricted Licensing - Isolated (aka: All Apps plan with feature restricted licensing). We recently renewed our annual license for 2024 and the video team wanted to upgrade to After Effects v24.1. I created 7 packages on the admin console > downloaded each package seperately > uninstalled After Effects 23.? on each computer and installed After Effects 24.1. No issues or errors were encountered during the install. The issue now is every time a user opens After Effect they receive the attached 2 warning messages related to the Mocha plugin. These messages did not appear with AE v23. I have tried the suggestion in another post to right click AE > run as administrator and that did not help, they still receive the attached Mocha warnings. Is there a known fix for this, other than reverting back to AE v23? 

Thanks,

Scott

[JohnColombo]

Hi @tdsc.programmers,

Thank you for reporting this issue. In the screenshot you attached, the paths indicate that the missing plug-ins are being searched for in the 2023 location. If you check the 2024 install location ("C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\Plug-ins\Effects\mochaAE\"), are the missing plug-ins present?

Thank you for any further information you can provide,

- John, After Effects Engineering Team 

[tdsc.programmers]

Hello John. My apologies for that, I grabbed a screen snip from an older post on this community forum. Our computers are on a classified offline network so I cannot get actual screenshots from them. The actual path on our computers in the messages is: C:\Adobe\Adobe After Effects 2024\Support Files\Plug-ins\Effects\mochaAE\  And yes the 2 plugin files mentioned in the message are present. After posting here I learned that one out of seven computers is working fine and that user does not receive the 2 messages about plugins. I am going to download a new install package tomorrow from the admin console and test a new install on one of the computers that prompts the plugin messages.

[tdsc.programmers]

A fresh package download from the admin console and install did not fix the issue. The computer still displays the warnings about the mocha plugins when After Effects opens. The plugin files are in the location specified in the warning messages. I even tried copying the plugin files from the computer that does not display the warnings and overwriting the plugin files on a computer that does display the warnings and that did not help. 

[Ricky28765186xw8r]

I'm having this same issue. I've even tried completely reinstalling Creative Cloud and fresh installs of After Effects etc. Only my workstation is having this issue. All 5 or 6 other workstations are fine. It was happening on v 2022, 2023 and now 2024. (I thought upgrading to newer versions would solve the issue.) It hasn't obviously.

[tdsc.programmers]

Our video editing team is using Adobe Creative Cloud Feature Restricted Licensing - Isolated (aka: All Apps plan with feature restricted licensing). We recently renewed our annual license for 2024 and the video team wanted to upgrade to After Effects v24.1. I created 7 packages on the admin console > downloaded each package seperately > uninstalled After Effects 23.? on each computer and installed After Effects 24.1. No issues or errors were encountered during the install. The issue now is every time a user opens After Effect they receive the attached 2 warning messages related to the Mocha plugin. These messages did not appear with AE v23. I have tried the suggestion in another post to right click AE > run as administrator and that did not help, they still receive the attached Mocha warnings. Is there a known fix for this, other than reverting back to AE v23? 

Thanks,

Scott

By @tdsc.programmers

Thanks for adding that info. I have not had time to research this or try any additional troubleshooting. I hope to try some troubleshooting later this week or next week. For us, we never had this issue with After Effects v23 (2023 subscription), the problem started as soon as I installed v24 on their workstations.

[nishu_kush]

Feel free to reach out if you're still having the issue.
Moving this thread from Bugs to Discussions for now.

Thanks,
Nishu

[tdsc.programmers]

We are still having the issue. I am waiting for a new version of After Effects to be released for Isolated Offline Feature Restricted plans and then will install that on affected workstations and see if that clears the error.

[Matt363185229051]

I'm still having the issue as well. Seems to be no solve yet.

[tdsc.programmers]

Still have the same issue with After Effects v24.4

[jenkmeister · Accepted solution]

This is likely due to the version of the Visual C++ Runtime that is installed is missing a component that the Mocha plugins require. The latest version of the runtime is available to download from Microsoft here: https://aka.ms/vs/17/release/vc_redist.x64.exe

If you install that, check you have version 14.38.33135.0 or above. That should resolve the issue. 

[tdsc.programmers]

This is likely due to the version of the Visual C++ Runtime that is installed is missing a component that the Mocha plugins require. The latest version of the runtime is available to download from Microsoft here: https://aka.ms/vs/17/release/vc_redist.x64.exe

If you install that, check you have version 14.38.33135.0 or above. That should resolve the issue. 

By @jenkmeister

Thanks for the info, we will give that a try.

[tdsc.programmers]

Installing that new version of Visual C++ Runtime did resolve the issue. Thanks again @jenkmeister !