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Nor Mira
Participating Frequently
October 27, 2021
Question

Monterrey After Effects v22

  • October 27, 2021
  • 6 replies
  • 3516 views

Hi everyone,

I have updated my mid-215 Macbook Pro to Monterrey and AE v22.

 

The app crashes while launching with the following error:

Last log message was: <176216> <GPUManager> <2> Sniffer Result Code: 11

 

Does anyone have any idea of why is this happening? I'm assuming the graphics card is too old to handle AE v22? 
Pleass help

Cheers

Nor

This topic has been closed for replies.

6 replies

robersonbraga
robersonbraga
Participating Frequently
October 31, 2021

Hi guys! I have the same problem in my Macbook air M1, i don`t have thirdparty plugins. A work is in progress and i need a solution quickly!

    E
    Esteban5CAF
    Participant
    November 7, 2021

    Hello, i have the same problem days ago, could someone solve it? thanks greetings.

    robersonbraga
    robersonbraga
    Participating Frequently
    December 13, 2021
    Hi!
I was only able to get it working again after formatting mac os.
      giannunziol63338487
      giannunziol63338487
      Participating Frequently
      October 29, 2021

      Hi everyone,

      also i am definitely angry and rushed, i upgraded to MacIs Monterrey today my MacBookPro (15-inch, 2018) 2,9GHz IntelCore i9 core - 32GBRam - RadeonPro 560X 4GB video. It is not possible while you have to work and have to close an important job to have these nasty surprises from Adobe. Now I would like to know how it is possible to solve?

       

      Adobe please, help us solve the issue soon as possible, i'm waiting for answer, many thanks.

      bye

      Gian 

      P
      phamthanhloc
      Participant
      October 29, 2021

       

       

       

        K
        kyelmusic
        Participant
        October 29, 2021

        I have the exact same issue with AE. It's frustrating how Adobe is not prepared to handle these updates for all of their products.

          giannunziol63338487
          giannunziol63338487
          Participating Frequently
          October 31, 2021

          Hi Kyelmusic, 

          i had same issue with After Effects and AEJuice Plugin, i solved upgrading to version 4 the AEJuice plugin, try and download and install AEJuice last version.

           

          bye

          Gian

           

          Kevin-Monahan
          Community Manager
          Kevin-MonahanCommunity Manager
          Community Manager
          October 27, 2021

          Hi Nor,

          Sorry for this. I am especially wary of using older hardware with newer operating systems. Are you running that Mac with the NVIDIA GeForce GT 750M or the AMD Radeon R9 M370X? macOS no longer provides drivers for NVIDIA, so that may be at the core of your issue. Let me know.

           

          Thanks,
          Kevin

          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
          N
          Nor MiraAuthor
          Participating Frequently
          October 28, 2021

          Hi Kevin,

          Thanks for your comments. I do have the GT R9 M370X and I agree that it's old hardware and that I was too naive upgrading to Monterrey, especially at such early days. It did work with Big Sur with no issues whtatsover. I have a M1 Max on the way but not shipping till mid November.

          Anyway, after trying everything I'm downgrading to Catalina now!

          Thanks everyone for your help.

          Cheers

          Nor

          N
          Nor MiraAuthor
          Participating Frequently
          October 28, 2021

          PS: 
          Why do AI, PS and ID work withtout any issues but AE and PR are glitching and not working?

          O
          Oleg5E67
          Participating Frequently
          October 27, 2021

          Hi Nor Mira,

           

          move some thirdparty plugins from "HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore" to desktop and AE works again.

          N
          Nor MiraAuthor
          Participating Frequently
          October 27, 2021

          Thanks Oleg,

          I have tried your solution but it's still not working.

           

          I keep getitng the same error:

           

           

           

          O
          Oleg5E67
          Participating Frequently
          October 27, 2021

          hm, ok,

          "move all the files and folders to the desktop (except dummy.txt) and see if that helps" (thanks nishu)

          R
          Community Expert
          Rick GerardCommunity Expert
          Community Expert
          October 27, 2021

          After Effects is not yet compatible with Monterey. Simple as that. 

           

          If you jump on an OS upgrade before researching the potential conflicts without first mirroring your boot drive so you can quickly go back to the previous version of your OS you have only two options. The first is to wait for the software to be compatible with the new OS, and this can take weeks or even months, or, in the case of some 3rd party developers, never happen. The second is to re-install the OS to the previous version. This can easily take a full day. Because I depend on my system to make a living I always have a bootable clone of my system (boot) drive available so if I run into problems a couple of keystrokes on startup will have me running again.

           

           

            R
            Red90
            Participant
            October 29, 2021

            Sorry, we pay good money to Adobe - it's their responsibillity to ensure that their software works with the OS - they are developers, they will have had an extensive amount of development time with the new OS. No excuses. It shouldn't be up to the end user to have to engage in software R&D. There's no other industry where this attitude would be acceptable.

             

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