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Lujain_Al2653
Participant
May 21, 2025
Answered

My Ae composition window is black

  • May 21, 2025
  • 4 replies
  • 537 views

I need help i tried everything

    Correct answer nishu_kush

    Thanks for sharing the details.

    If the expert's suggestion doesn't help, try the following steps:

    • Close After Effects
    • Go to the Device Manager (Run >> devmgmt.msc)
    • Select Display Adapter, Right click on the "Intel UHD graphic card".
    • Select "Update Driver"
    • Select "Browse my Computer"
    • Select "Let me Pick from a list of available drivers on my Computer".
    • Select "Microsoft Display Adapter".
    •  Launch After Effects.

    Let us know the outcome.


    Thanks,
    Nishu

    4 replies

    nishu_kush
    Community Manager
    nishu_kushCommunity ManagerCorrect answer
    Community Manager
    May 23, 2025

    Thanks for sharing the details.

    If the expert's suggestion doesn't help, try the following steps:

    • Close After Effects
    • Go to the Device Manager (Run >> devmgmt.msc)
    • Select Display Adapter, Right click on the "Intel UHD graphic card".
    • Select "Update Driver"
    • Select "Browse my Computer"
    • Select "Let me Pick from a list of available drivers on my Computer".
    • Select "Microsoft Display Adapter".
    •  Launch After Effects.

    Let us know the outcome.


    Thanks,
    Nishu

    L
    Lujain_Al2653Author
    Participant
    May 30, 2025

    I do the steps abd it's work thank you for help

    L
    Lujain_Al2653Author
    Participant
    May 22, 2025

    My laptop

    Windows 11

    Intel, cori7

    Nvidia. Geforce RTX, 4060,gpu

       

    ToolfarmJP
    Community Expert
    ToolfarmJPCommunity Expert
    Community Expert
    May 23, 2025

    Most of this case is related to the issue of the graphic card. You may need to update the graphic card driver.

     

    L
    Lujain_Al2653Author
    Participant
    May 30, 2025

    You right thank you for help

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    May 22, 2025

    Thanks for moving the thread to the correct forum @Peru Bob .

     

    @Lujain_Al2653, we're here to help. Do you mind sharing the following details so that we can understand the issue better:

    1. What are your system specifications (CPU, GPU, RAM, OS version)?
    2. What version of After Effects are you using?
    3. Does it happen with all the projects or with a particular one?
    4. A screenshot or screen recording of the issue would be helpful.

    Looking forward to your response.


    Thanks,
    Nishu

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    May 21, 2025

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the AE forum so that proper help can be offered.

    Scroll down here to see a list of the forums:
    https://community.adobe.com/

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