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My Text Isn't Showing Up and Resetting Character Isn't Working

New Here ,
Aug 13, 2021 Aug 13, 2021

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I've just bought and downloaded After Effects as part of the Creative Cloud package, but when I try enter text onto my composition it doesn't appear, I've tried resetting character as some people have suggested and it still doesn't work.

 

Any help please? This hasn't got me off on a good foot with my new software

 

I've attached a picture to help

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Adobe Community Professional ,
Aug 13, 2021 Aug 13, 2021

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Turn off Fast Draft mode and check your hardware acceleration settings. Also update your system's graphics driver if necessary.

 

Mylenium

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New Here ,
Aug 13, 2021 Aug 13, 2021

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Sorry I'm still getting used to the program, where can I find the options for Fast Draft mode? Searched everywhere for it. No updates for my graphics driver and couldn't find any obvious issues with the hardware acceleration settings.

 

Ed

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Adobe Employee ,
Aug 13, 2021 Aug 13, 2021

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Hi Ed,

 

Thanks for writing in.

I wonder why your Compostion window is black when you have the "Toggle Transparency Grid" switched on. What happens if you add a Solid layer? Do you get its preview? Please share your system specifications (CPU, GPU, RAM, OS)? Also, what's the exact version of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-...

Let us know, we're here to help.

 

Thanks,

Nishu

 

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New Here ,
Aug 13, 2021 Aug 13, 2021

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Hi Nishu,

 

Thank you for taking the time to help. I tried changing the background colour when I started a new composition, it shows on the side preview but not the composition preview, as you can see in the attached pic.

 

Specs

Intel i7-7700, Quad Core, 3.6GHz

AMD Radeon R5 435

16GB RAM

Windows 10 64 Bit

Version 18.4.0 (Build 41)

 

Hopefully that's everything you asked for.

 

Thank you,

Ed

 

default5yzuxgclgmj1_0-1628878875464.png

 

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Adobe Employee ,
Aug 13, 2021 Aug 13, 2021

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I suspect it's not just the text that's not visible. It's everything.

Could you try adding some Solid layers or import media to the Comp and see if After Effects shows the preview?

When you have "Toggle Transparency Grid" switched on, you should see the transparency grid as in the screenshot below.

trans grid.jpg

Let us know the outcome.

 

Thanks,
Nishu

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New Here ,
Aug 13, 2021 Aug 13, 2021

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I just tried to drag a normal image into the composition and was met with this GPU related popup, could this be the issue and how would I go about resolving it?

 

Thank you,

Ed

 

default5yzuxgclgmj1_0-1628897079193.png

 

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Adobe Employee ,
Aug 13, 2021 Aug 13, 2021

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As the message says, it look like related to the GPU. Could you try updating the GPU driver? If that doesn't help, let us know what happens if you switch the renderer to Software Only (File > Project Settings).

Let us know how it goes.

 

Thanks,

Nishu

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New Here ,
Aug 14, 2021 Aug 14, 2021

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I've tried updating the GPU driver and it says it's up to date. Switched the renderer to Software Only and can't see any obvious changes when I press ok and close the window - text still doesn't show.

 

default5yzuxgclgmj1_0-1628931279154.png

 

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Adobe Community Professional ,
Aug 14, 2021 Aug 14, 2021

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Have you tried opening a project you know works.  If you don't have one, try something simple like this:

https://bit.ly/35kqipW

 

That's one of my projects.  If they open and you can see lozenges and text, then AE is working and it's something in your layer.  If it doesn't display, then it's something wrong with the AE install.

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New Here ,
Aug 14, 2021 Aug 14, 2021

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I can open it, but nothing shows. I've never had problems like this with other software, Sony Vegas runs fine.

 

Tried reinstalling After Effects and still no difference. Is there something we could be missing here?

 

default5yzuxgclgmj1_0-1628949036153.png

 

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