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VicLD34596666
Inspiring
March 6, 2024
Answered

'New Composition' hanging when I click OK

  • March 6, 2024
  • 3 replies
  • 572 views

I tried using a previous version of After Effects, and then reinstalling the latest version 24.2.1. It doesn't work in either.


I can create a 'New Composition from Footage', but not from 'New Composition' which is what I want.


I click OK and nothing happens. Clicking Cancel doesn't do anything either. I have to use X in the top right corner to get rid of the create new composition window.

I run AE on Windows 11 - 64GB RAM, AMD Ryzen 5 5000,  NVIDIA GeForce RTX 3050.

I'd appreciate some help with this. Thanks.

 

This topic has been closed for replies.
Correct answer VicLD34596666

The issue is resolved.

 

Thanks to nishu_kush and Rick Gerard for your help.

 

In the end it looks like the last windows 11 update had something to do with it. I rolled it back and was able to create New Composition. I then reinstalled the update and I can still create New Composition, so all is good again.

 

Thank you!

3 replies

V
VicLD34596666AuthorCorrect answer
Inspiring
March 8, 2024

The issue is resolved.

 

Thanks to nishu_kush and Rick Gerard for your help.

 

In the end it looks like the last windows 11 update had something to do with it. I rolled it back and was able to create New Composition. I then reinstalled the update and I can still create New Composition, so all is good again.

 

Thank you!

    R
    Community Expert
    Rick GerardCommunity Expert
    Community Expert
    March 6, 2024

    Check and make sure that the Composition Settings/3D Renderer is set to Classic 3D. 

     

    You should also check your Preferences and possibly reset them.

      V
      VicLD34596666Author
      Inspiring
      March 6, 2024

      Hi Rick.

      Yes, 3D Renderer is set to Classic 3D

      l've also checked through my preferences more than once but can't see anything in there that would cause this issue. I reset them twice but nothing solved.

      nishu_kush
      Community Manager
      nishu_kushCommunity Manager
      Community Manager
      March 6, 2024

      Are you able to create a new composition by clicking the menu Composition > New Composition? Try running After Effects in Safe Mode. Here's how: https://community.adobe.com/t5/after-effects-discussions/how-to-troubleshoot-startup-issues-in-after-effects-using-the-startup-repair-options/td-p/13866327

      If Safe Mode works, resetting the preferences should help.

      Report back.

       

      Thanks,

      Nishu

        V
        VicLD34596666Author
        Inspiring
        March 6, 2024

        Thanks for your feedback, Nishu.
        No, New Composition from the menu doesn't work either.
        Yes, I tried safe mode but the issue remained. I also reset preferences. and cleared cache.

        The only time it does work is in an existing project with a composition already in it (created from footage)

        But in a new project it just won't play.

        nishu_kush
        Community Manager
        nishu_kushCommunity Manager
        Community Manager
        March 7, 2024

        Are there any third-party plug-ins installed? Can you try running After Effects as an administrator and see if that helps? If it doesn't, try installing an older version of the GPU driver if you're using the latest one.

        Let us know.

         

        Thanks,

        Nishu

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