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Question

New Computer--Blue Screen of Death Crash in After Effects

Forum|Forum|8 years ago
August 15, 2017
8 replies
6641 views

Hi all,

Just got a new workstation set up this week, here are the specs:

Windows 10

32 GB ddr4 3200 ram

i7 7820x Processor

NVIDIA GeForce GTX 1060 (6GB) Graphics Card

I'm working on a project in AE 2017 (14.2) the last few days, and have been running into upwards of 7-10 BSOD crashes a day (Error says "Stop Code: WHEA_UNCORRECTABLE_ERROR"). I can't say for sure that ALL the crashes have been while rendering or previewing, but it seems a good number of them have been. Last night I was able to recreate the problem by RAM previewing a large work area. Watching Task Manager during the render, the memory usage would steadily climb up to about 85-90% and then the blue screen would hit.

Our computer guy tried making some latency adjustments in the BIOS (Greek to me...), but that didn't work. He ran a RAM test overnight that didn't show any problems with the RAM itself. He thinks that narrows it down to an After Effects problem. I've uninstalled and reinstalled, but the issue still happened. Uninstalled and "backgraded" to 14.0, still got the issue.

Anyone out there had a similar issue and found a solution?

Thanks!

This topic has been closed for replies.

Kevin J. Monahan Jr.

Community Manager

Hi ChrisL,

Please check out this post: WHEA UNCORRECTABLE ERROR / Windows 10 Pro / After Effects

Let us know if this fixes your issue.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

chrisl25873656Author

Participating Frequently

I saw that some of you have asked for how we got this figured out, so I asked our computer guy for an explanation. Here is his response:

"Besides the ensuring the drivers were updated I had CPU-Z installed to check the status of the CPU. The i7 7820X was sitting at a fluctuating .708-1.01 volts. I manually set the voltage for the CPU to 1.200, changed the multiplier to 40 (4.0 ghz) and set the RAM settings to the manufacturer timings and voltage. MSI boards have Auto features for these settings and I am fairly confident that the issue was the Auto set feature for both RAM and CPU."

M

mihaj745476

Participant

Hello chrisl25873656

Could you please give me a detailed solution to your problem?

I'm having the same "blue screen" problems with my new computer with similar specs and no one can solve the problem. I'm having the problem in both After Effects and Premiere Pro.

My spec: Intel Core i7-7820X CPU, 32 GB RAM, W10 64bit, NVIDIA GeForce GTX 1080 Ti.

Thank you in advance

Kevin J. Monahan Jr.

Community Manager

Hi chrisl,

Please check out this article: https://support.microsoft.com/en-us/help/4028662/windows-how-to-fix-wheauncorrectableerror

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

D

dustinn54458036

Participant

Thanks, Kevin. We've tried both of those solutions. Our IT guy has installed, uninstalled, and reinstalled Windows at least twice, all while making sure we had the most recent updates. He's been updating drivers and downdating drivers for every element he can find, and we keep getting the same error.

Edit: And we can't really restore windows to a previous time because the computer is brand new. We've only had it in its current state.

P

PsYcHZ_za

Participant

The above reply is me again. I was accidentally signed in as a coworker.

Did replacing the CPU fix this issue?

Kevin J. Monahan Jr.

Community Manager

Hi chrisl,

Sorry for this issue. Did you ever find a solution? Please let us know if you have or if you still need help.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

chrisl25873656Author

Participating Frequently

No, we have not found a solution to this. Our IT guy has been plugging away at it, trying different BIOS settings, searching error logs, and trying to rule out different hardware pieces. I've been on support with Adobe, who told me it wasn't an Adobe problem, so I should call Microsoft. Microsoft told me it wasn't a Windows problem, so I should call the hardware manufacturers. Our IT guy is working through the hardware, and thinks he has eliminated the RAM and the graphics card as possibilities. We're currently RMA'ing our processor to see if it is the problem.

Apologies for not updating this post very promptly with some of the information posters have asked for-- I posted above that I'm not very well-versed in error logs and crash reports, so I kind of went dark on the forums at that point. I'd love to try and work through this, but it might take some hand holding.