Skip to main content
cabeswater
cabeswater
Participant
May 7, 2019
Question

No Playback AE 2017 Mac OS

  • May 7, 2019
  • 3 replies
  • 316 views

so i made something on after effects that consisted of a few different videos all stitched together with transitions (only about 12 seconds total, so not too big or long). when i render it, however, the last 3 video clips (out of 6 total) won't move at all when i play the final quicktime mov; they move with the transitions, but the actual videos seem stuck, as if they just took a single frame of the video instead of the whole thing. the first three work fine, though, and i've rendered it about five times all to the same result. they work fine in the timeline, but it's only in the rendered final product that this happens, and i've messed around with rendering settings and moved some things around in the videos themselves to see if that would fix anything (spoiler alert: it did not).

i have a macbook pro 13 inch from 2016, and i'm on AE from 2017. sorry if there are more specifics i'm not saying--i'm not super knowledgeable about tech and software, but i'm trying my best to catch myself up now. also if this is actually something easy to fix and dumb sorry about that lol. thank you. 

Title was edited by: Mod

This topic has been closed for replies.

3 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
May 20, 2019

Hi there,

Thanks for reaching out. I understand this is not ideal behavior. I have a few questions before we troubleshoot the issue:

  • Do you get the same issue with every project?
  • As asked above, please share your system specifications(OS version, RAM, GPU, CPU, etc).
  • What is the source(shot from a camera or downloaded from somewhere) of the videos that you are using?
  • How much space is left on your hard drive?

Here are a couple of suggestions to try:

  • Please try changing the video renderer, File > ProjectSettings > Video Rendering and Effects> Use > make changes to video render settings > OK
  • Purge cache, Edit > Purge > All Memory and Disk Cache ​> ​OK

Let us know the outcome.

Thanks,

Shivangi

B
Community Expert
Byron CortezCommunity Expert
Community Expert
May 7, 2019

What format have that videos? What códec? .MOV? .AVI?

Byron.
cabeswater
cabeswaterAuthor
Participant
May 7, 2019

When I render them, I always put it in .MOV for quicktime player, and for the codec I've done various options (I usually choose h.264, but also Apple ProRes I believe). The original video clips I add to the timeline are all .mp4.

B
Community Expert
Byron CortezCommunity Expert
Community Expert
May 8, 2019

We need to know more information about your system and your videos. Even though you say MacBook Pro 2016 and it should be good. Try transcoding the original videos with HandBrake and then replace them in Ae so you do not lose what you already did. The videos may be giant or corrupt.

Byron.
Mylenium
Mylenium
Legend
May 7, 2019

Without actual info about the clips nobody can tell you much, but could be the old gag of hardware acceleration decoding vs. certain types of clips. so start by disabling hardware acceleration for final output and check those relevant options in the prefs, render settings etc..

Mylenium

cabeswater
cabeswaterAuthor
Participant
May 7, 2019

I turned it off in display (I looked it up and that's what I found?) and it didn't change anything, but if you meant in Adobe Media Encoder, AME doesn't open for me for some reason (no error, just wont open at all), so I've only been rendering using the render queue. What else would be useful to know about my project?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices