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Mitchell28690021kpg6
Participant
March 3, 2023
Question

No Preview, massive delay on closing app since latest update.

  • March 3, 2023
  • 2 replies
  • 418 views

Hey I've cleared cache, I've made prioritised memory to After Effects and I still can't get any play back. When I close the app to reload and try again, program doesn't shut down, I have to close through ctrl+alt+delete.
I've uninstalled and reinstalled and the issue still remains.

This has seriously impacted work flow and is massively disrupting upcoming deadlines.

How can I fix this problem?

This topic has been closed for replies.

2 replies

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
March 3, 2023

Hi Mitchell28690021kpg6,

 

Sorry for your issue.

As Mylenium suggested, we'd need more details in order to understand the issue better.

  • What are your system specifications (CPU, GPU, RAM, OS version)?
  • Are there any third-party plug-ins installed?
  • Does it happen only with old projects or new projects too?

Try clearing the preferences as a basic maintenance step. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342

We're here to help.

 

Thanks,

Nishu

    Mylenium
    Mylenium
    Legend
    March 3, 2023

    Without any system info nobody can tell you much, but the usual steps apply: Update your graphics driver (and others), check your cache and multiframe rendering settings and so on.

     

    Mylenium

      M
      Mitchell28690021kpg6Author
      Participant
      March 3, 2023

      This is one step closer to solving thank you! I'm not that tech savvy so really appreciate advice. Learning as I go.
      Process: 11th Gen Intel(R) Core(TM) i7-11370H @ 3.30GHz 3.30 GHz
      RAM: 16.0 GB (15.7 GB usable)  --- This is standing out as a potential issue??
      System Type: 64-bit operating system, x64-based processor
      Windows 11

      nishu_kush
      Community Manager
      nishu_kushCommunity Manager
      Community Manager
      March 6, 2023

      Thanks for sharing the details, Mitchell28690021kpg6.

       

      Which GPU do you have? Please make sure its diver is updated. Also, have you tried resetting the preferences of After Effects: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342

      Let us know how it goes.

       

      Thanks,

      Nishu

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