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No Preview, massive delay on closing app since latest update.

New Here ,
Mar 03, 2023 Mar 03, 2023

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Hey I've cleared cache, I've made prioritised memory to After Effects and I still can't get any play back. When I close the app to reload and try again, program doesn't shut down, I have to close through ctrl+alt+delete.
I've uninstalled and reinstalled and the issue still remains.

This has seriously impacted work flow and is massively disrupting upcoming deadlines.

How can I fix this problem?

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Error or problem , Freeze or hang , Performance , Preview

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LEGEND ,
Mar 03, 2023 Mar 03, 2023

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Without any system info nobody can tell you much, but the usual steps apply: Update your graphics driver (and others), check your cache and multiframe rendering settings and so on.

 

Mylenium

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New Here ,
Mar 03, 2023 Mar 03, 2023

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This is one step closer to solving thank you! I'm not that tech savvy so really appreciate advice. Learning as I go.
Process: 11th Gen Intel(R) Core(TM) i7-11370H @ 3.30GHz 3.30 GHz
RAM: 16.0 GB (15.7 GB usable)  --- This is standing out as a potential issue??
System Type: 64-bit operating system, x64-based processor
Windows 11

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Adobe Employee ,
Mar 06, 2023 Mar 06, 2023

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Thanks for sharing the details, Mitchell28690021kpg6.

 

Which GPU do you have? Please make sure its diver is updated. Also, have you tried resetting the preferences of After Effects: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

Let us know how it goes.

 

Thanks,

Nishu

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Adobe Employee ,
Mar 03, 2023 Mar 03, 2023

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Hi Mitchell28690021kpg6,

 

Sorry for your issue.

As Mylenium suggested, we'd need more details in order to understand the issue better.

  • What are your system specifications (CPU, GPU, RAM, OS version)?
  • Are there any third-party plug-ins installed?
  • Does it happen only with old projects or new projects too?

Try clearing the preferences as a basic maintenance step. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

We're here to help.

 

Thanks,

Nishu

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