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Not able to import PNG files in version 24.3.0

New Here ,
Apr 03, 2024 Apr 03, 2024

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Hi Folks

 

Can anyone help me with the attached error I am getting while importing PNG files in Adobe After Effects. 

 

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Adobe Employee ,
Apr 03, 2024 Apr 03, 2024

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Could you upload a sample .PNG that is causing the issue?

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New Here ,
Apr 16, 2024 Apr 16, 2024

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Even the photo is not getting uploaded.

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Adobe Employee ,
Apr 16, 2024 Apr 16, 2024

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I'm not sure I understand.

Are you able to open these .PNG files in any application?
How were they created?
What version of AE do you have installed?
What OS version do you have installed?
Where are the PNG files located? Are they on a Dropbox or similar volume?



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Adobe Employee ,
Apr 24, 2024 Apr 24, 2024

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Hi DKochhar,

 

Can you try exporting the PNG file again using Photoshop or any other image processing app?

Let us know if it helps. I'll move your post to the Discussions board for troubleshooting.

 

Thanks,

Nishu

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