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dparsons85
dparsons85
Legend
March 12, 2024
Answered

Out of Memory Error - what else can I try?

  • March 12, 2024
  • 1 reply
  • 4218 views

I'm running into an Out of Memory error in After Effects 24.2.1 that I just can't fix and am looking for solutions.
Here are the errors, they always happen together, there's usually about 30 of them that pop up back to back:

 

 

This happens on all of my projects, when I render a video or just RAM Preview my project in AE. There is no specific frame that kills it, rather, it appears that AE uses more and more memory until it fails. In the past when I would RAM Preview my projects in AE I could watch as it reached the limit of how much it could render and earlier parts of the timeline would lose their rendered status as new frames were rendered. This does not happen anymore, once I reach the limit of my memory the program just crashes and gives me these errors.

 

Memory while rendering, fills up and then crashes AE:

  

 

Solutions I've tried (purging memory and disk cache and restarting AE in bettween each attempt):

  • Restarting my comp.
  • Turning Multiframe Rendering on/off
  • Turning CUDA on/off
  • Updating my Nvidia Studio drivers to the latest version.
  • Resetting preferences
  • Starting in safe mode
  • Turning off the Layer Cache in Preferences > Secret and setting the Purge Ever ___ Frames During Make Movie to 300.

 

After all that I tried a fresh install of AE and a new project to see what would happen. 

  • I uninstalled AE, removing all preferences/plugins.
  • Restarted my comp and installed a fresh copy of AE
  • Setup a scene of a rotating 3d cube with CC Particle World on another layer spitting out particles and did a RAM preview.
  • Once the memory was fully used up my monitors went blank, then came back on with an error message I couldn't read, I assume it was the Out of Memory error.

 

 

Here's what I have my memory preferences set to, it's what AE defaults to:

 

Comp specs:
Windows 11
12th Gen Intel Core i9-12900K 3.20 GHz
128 GB RAM 
GeForce 3080TI

At this point I have no clue what could be the problem or how I could fix it without a fresh install of my entire OS. Any help is appreciated.

    Correct answer dparsons85

    The issue actually came back after I did this but I found the problem. I didn't reserve enough RAM for other applications. 

    You can change how much RAM you reserve for other applications in Preferences > Memory & Performance

    I had it at 30GB but when I switch it to 40GB things started working again. I still get the error every once in a while, but it's much less frequent.

    1 reply

    dparsons85
    dparsons85Author
    Legend
    March 12, 2024

    I ended up having to chat with Adobe Support and give them control over my computer. The Adobe rep tried a bunch of stuff I wouldn't have known to do like deleting C++ Redistributable files and downloading new ones. 

     

    I don't remember everything we did but if you're having this problem and can't fix it I'd suggest chatting with Adobe and letting them try to fix it.

      M
      Madeline1674
      Participant
      January 4, 2025

      I have Adobe 2017 Pro and the problem is the same. It started about a month ago. The newer versions are all by a very expensive yearly subscription and people still have the same problem. It is frustrating. Adobe 2017 Pro did everything I needed until it then. I thought the problem was in my computer, but it looks like the problem was created by Adobe itself, because so many people have the same complaint. I don´t know what to do. 

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