Preview composition window is black and not showing anything

Forum|Forum|2 years ago
March 28, 2023
2 replies
650 views

As you can see in the screenshot, it doesn't show anything in the preview composition window. I've tried everything and nothing seems to be working. Anyone got any ideas?

Troubleshooting

This topic has been closed for replies.

nishu_kush

Community Manager

Hi Damian28699033x29k,

We're here to help.

Could you share your system specifications (CPU, GPU, RAM, OS version)? What's the exact version of After Effects you're using? Are you using any third-party plug-ins?

Try this - Go to After Effects Preferences > Display > disable Hardware Accelerated Composition, Layer, and Footage Panels.

Let us know if that help.

Thanks,

Nishu

D

Damian28699033x29kAuthor

New Participant

Hi, no problem.

CPU: Intel i7-8705G 3.10GHz
GPU: AMD Radeon RX Vega M GL
RAM: 16 GB 2400 MHz
OS Version: Windows 10 Home, 19044.2604

I'm using the latest version of After Effects, disabling Hardware Acceleration didn't do anything, in fact it was already disabled.

Thanks,
Damian

nishu_kush

Community Manager

Thanks for sharing the details. Is it happening in a particular project or all of them? Are there any third-party plug-ins installed? Can you try switching to Mercury Software Only in File > Project Settings?

As basic maintenance, try clearing the preferences. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342

Let us know the results.

Thanks,

Nishu