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bulgarian emp24935947dv94
Participating Frequently
February 10, 2024
Question

Preview Freezing a few minutes after I open After Effects

  • February 10, 2024
  • 5 replies
  • 421 views

Hey, there. I use AE on my Dell XPS 15 9510 laptop. Processor: 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz, 2304 Mhz, 8 Core(s), 16 Logical Processor(s) with 64GB of RAM. 

 

Ever since updating to AE 24, I have been experiencing the same exact problem over and over again.

 

Every single time I open after effects, my preview works fine for a few minutes, and then all of a sudden the preview line freezes and only the green cache bar above runs. Everything else in the program works completely normally, but whatever I do, I cannot preview. The only thing fixing it is closing and reopening the program, and then, after a few minutes, repeating the cycle as the preview would inevitably freeze again

 

. I have already tried all the typical solutions: cleaning up the disc cache, purging everything, looking for any new uninstalled drivers , etc.

 

After a deeper dive i found out the issue might be something with the Audio hardware . I tried changing that in the preffrences swithing the audio from MME to SIO and then swithing back to MME again but that doesnt change anything. 

    This topic has been closed for replies.

    5 replies

    B
    bulgarian emp24935947dv94Author
    Participating Frequently
    February 29, 2024

    Did you manage to find anything?  The problem has been persisting for a while now 

      B
      bulgarian emp24935947dv94Author
      Participating Frequently
      February 14, 2024

      I see . Here is a google drive link https://docs.google.com/document/d/1OV-xVWNnQs93m0gALgZN5r0eieFdqFI4psdhcXGHUlU/edit?usp=sharing

       

      Cheers

        J
        Community Manager
        jenkmeister17177426Community Manager
        Jenkmeister
        February 14, 2024

        We'll need all of the log file or at least the part that is related to rendering. If it won't post here completely, you could do multiple replies, or host the file somewhere we can download.

          B
          bulgarian emp24935947dv94Author
          Participating Frequently
          February 14, 2024

          Hello 

          Hey, thanks for the reply!

          Here the text is too long; can I just share a part of it?

           

          This is the text from the starting from the top of the document to  bottom 

           

          Log file created: 02/14/24 12:06:22
          -------------------------------------
          Ticks = 0 <13576> <AppVers> <5> App Version = 24.2x83 release
          Ticks = 0 <13576> <AppDirs> <5> App Dir = C:\Program Files\Adobe\Adobe After Effects 2024\Support Files
          Ticks = 0 <13576> <AppDirs> <5> Executable Dir = C:\Program Files\Adobe\Adobe After Effects 2024\Support Files
          Ticks = 0 <13576> <AppDirs> <5> Resources Dir = C:\Program Files\Adobe\Adobe After Effects 2024\Support Files
          Ticks = 0 <13576> <AppDirs> <5> Package Dir = C:\Program Files\Adobe\Adobe After Effects 2024\Support Files
          Ticks = 0 <13576> <AppDirs> <5> Plugin Dir = C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\Plug-ins
          Ticks = 0 <13576> <AppDirs> <5> Required Dir = C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\Required
          Ticks = 0 <13576> <ALOG> <5> EGG STARTUP
          Ticks = 109 <13576> <ALOG> <5> U Birth U Birth
          Ticks = 109 <13576> <ALOG> <5> U CPU Data LogicalCores:16, PhysicalCores:8, MMX:1, SSE:1 SSE2:1, SSE3:1, SSSE(MNI):1, SSE4_1:0, SSE4_2:1
          Ticks = 109 <13576> <ALOG> <5> U Birth U Hog Birth
          Ticks = 500 <13576> <ALOG> <5> FILE Birth FILE Birth
          Ticks = 500 <13576> <ALOG> <5> M Birth M Birth
          Ticks = 500 <13576> <ALOG> <5> RND Birth RND Birth
          Ticks = 641 <13576> <ALOG> <5> PREF Birth PREF Birth
          Ticks = 719 <13576> <CEggApp> <0> HelpTurnOnOffLogging
          Ticks = 719 <13576> <ALOG> <5> VAL Birth VAL Birth
          Ticks = 719 <13576> <ALOG> <5> MC Birth MC Birth
          Ticks = 906 <13576> <ALOG> <5> EGG IEggApp Splash screen shown
          Ticks = 906 <13576> <ALOG> <5> EGG BIRTH Beginning Verify Environment
          Ticks = 906 <13576> <ALOG> <5> COR Birth COR Birth
          Ticks = 922 <13576> <ALOG> <5> COR Birth COR Birth Complete
          Ticks = 953 <13576> <ALOG> <5> PLUG Birth PLUG Birth
          Ticks = 953 <13576> <ALOG> <5> TDB Birth TDB Birth
          Ticks = 953 <13576> <ALOG> <5> TDB Birth TDB StreamBase Birth
          Ticks = 953 <13576> <ALOG> <5> PF Birth PF Birth
          Ticks = 953 <13576> <ALOG> <5> P Birth P Birth
          Ticks = 953 <13576> <ALOG> <5> TXT Birth TXT Birth
          Ticks = 969 <13576> <ALOG> <5> EGG IEggApp About to Init Media Core
          Ticks = 984 <13576> <ALOG> <5> PREM MediaCoreData About to Init PRM
          Ticks = 984 <13576> <ALOG> <5> PREM MediaCoreData About to Init BE
          Ticks = 1000 <13576> <ALOG> <5> PREM MediaCoreData About to Init ImporterHost
          Ticks = 1000 <13576> <ALOG> <5> PREM MediaCoreData About to Init ExporterHost
          Ticks = 1000 <13576> <ALOG> <5> PREM MediaCoreData About to Init VideoRenderer
          Ticks = 1000 <13576> <ALOG> <5> PREM MediaCoreData About to Init AudioFilterHost
          Ticks = 1000 <13576> <ALOG> <5> PREM MediaCoreData About to Init AudioSupport
          Ticks = 1000 <13576> <ALOG> <5> PREM MediaCoreData About to Init ProjectConverterHost
          Ticks = 1000 <13576> <ALOG> <5> PREM MediaCoreData About to Init VideoFilterHost
          Ticks = 1000 <13576> <ALOG> <5> PREM MediaCoreData About to Init Player Host
          Ticks = 1000 <13576> <ALOG> <5> PREM MediaCoreData About to Init AccleratedRendering
          Ticks = 1000 <13576> <ALOG> <5> PREM MediaCoreData About to Init DynamicLinkMedia
          Ticks = 1000 <13576> <ALOG> <5> PREM MediaCoreData About to Init TransmitHost
          Ticks = 1000 <13576> <ALOG> <5> PREM MediaCoreData About to Init DisplaySurface
          Ticks = 1016 <19492> <DynamicLink> <5> Increase wait time to 2
          Ticks = 2922 <13576> <DisplaySurface> <5> [DirectX] Initializing DirectXContext...
          Ticks = 3016 <13576> <DisplaySurface> <5> [DirectX] Initialize DirectXContext succeeded.
          Ticks = 3109 <13576> <ALOG> <5> PREM MediaCoreData About to Init DVAMediaBrowser
          Ticks = 3109 <13576> <ALOG> <5> EGG IEggApp Finished Initing Media Core
          Ticks = 3109 <13576> <ALOG> <5> EGG IEggApp Media Core initialized successfully
          Ticks = 3219 <10944> <AnywhereLocalClient> <5> Local Hub HTTP port retrieved, port: 53055
          Ticks = 3453 <10944> <GPUFoundation> <5> Done loading modules, sec: 0.297644, device: CUDA(0)
          Ticks = 3453 <10944> <GPUFoundation> <5> Done loading modules, sec: 0.238195, device: OpenCL(1)
          Ticks = 8422 <13576> <ALOG> <5> PIN Birth PIN Birth
          Ticks = 8422 <13576> <ALOG> <5> PIN Birth PIN PS3 Birth
          Ticks = 8422 <13576> <ALOG> <5> PIN Birth PIN TIFF Birth
          Ticks = 8422 <13576> <ALOG> <5> PIN Birth PIN RLA Birth
          Ticks = 8422 <13576> <ALOG> <5> PIN Birth PIN CIN Birth
          Ticks = 8422 <13576> <ALOG> <5> PIN Birth PIN EI Birth
          Ticks = 8422 <13576> <ALOG> <5> PIN Birth PIN ZPIC Birth
          Ticks = 8422 <13576> <ALOG> <5> PIN Birth PIN JSX Birth
          Ticks = 8422 <13576> <ALOG> <5> PIN Birth PIN YM Birth
          Ticks = 8422 <13576> <ALOG> <5> PIN Birth PIN PS Birth
          Ticks = 8422 <13576> <ALOG> <5> PIN Birth PIN D_MC Birth
          Ticks = 8437 <13576> <ALOG> <5> SND Birth SND Birth
          Ticks = 8437 <13576> <ALOG> <5> OM Birth OM Birth
          Ticks = 8437 <13576> <ALOG> <5> FLT Birth ALOG Birth
          Ticks = 8437 <13576> <ALOG> <5> PR Birth PR Birth
          Ticks = 8719 <13576> <FontServer> <5> 2 ctSync_msec:0 ctSeed:0 dicts:419 total_msec:279
          Ticks = 8719 <13576> <ALOG> <5> BEE Birth BEE Birth
          Ticks = 8719 <13576> <BEE_WorkQueue> <5> BEE_Project::TimestampGetNext ZANZIBAR-3: cannot produce timestamp, frozen=0, open=0
          Ticks = 8719 <13576> <BEE_WorkQueue> <5> BEE_Project::TimestampGetNext ZANZIBAR-3: cannot produce timestamp, frozen=0, open=0
          Ticks = 8719 <13576> <BEE_WorkQueue> <5> BEE_Project::TimestampGetNext ZANZIBAR-3: cannot produce timestamp, frozen=0, open=0
          Ticks = 8719 <13576> <ALOG> <5> BEE Birth BEE Eval Birth
          Ticks = 8719 <13576> <ALOG> <5> BEE Birth BEE Stream Birth
          Ticks = 8734 <13576> <FontServer> <5> - SetDefaultByScript:kCTRomanScript=>351:TimesNewRomanPSMT/TrueTypeFont
          Ticks = 8734 <13576> <FontServer> <5> - Substitute Created:[434:Myriad-Roman/Type1Font=>TimesNewRomanPSMT/TrueTypeFont]
          Ticks = 8734 <13576> <FontServer> <5> - Substitute Created:[435:AdobeInvisFont/Type1Font=>TimesNewRomanPSMT/TrueTypeFont]
          Ticks = 8734 <13576> <FontServer> <5> - Substitute Created:[436:AdobeSansMM/Type1Font=>TimesNewRomanPSMT/TrueTypeFont]
          Ticks = 8750 <13576> <ALOG> <5> BEE Birth BEE TextAnimatorDispatch Birth
          Ticks = 8750 <13576> <ALOG> <5> BEE Birth BEE TextListener Birth
          Ticks = 8750 <13576> <ALOG> <5> BEE Birth BEE StyleListener Birth
          Ticks = 8750 <13576> <ALOG> <5> FRP Birth FRP PinListener Birth
          Ticks = 8781 <13576> <MEE_Plugins> <5> C:\Program Files\Adobe\Adobe After Effects 2024\Support Files
          Ticks = 8781 <13576> <MEE_Plugins> <5> C:\Program Files\Common Files\Adobe\Plug-Ins\CC
          Ticks = 8781 <13576> <MEE_Plugins> <5> C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore
          Ticks = 9250 <13576> <ALOG> <5> AEGPDriver Birth AEGPDriver Birth
          Ticks = 9266 <13576> <Plug_Scan> <1> Total: 0.482255, PiPL: 0.0730301
          Ticks = 9328 <13576> <FLT> <4> Load success Effect: ADBE 3D Tracker
          Ticks = 9328 <13576> <FLT> <4> Load success Effect: ADBE 3D Glasses2
          Ticks = 9328 <13576> <FLT> <4> Load success Effect: ADBE 3D Glasses
          Ticks = 9328 <13576> <FLT> <4> Load success Effect: VISINF Grain Implant
          Ticks = 9328 <13576> <FLT> <4> Load success Effect: ADBE Alpha Levels2
          Ticks = 9328 <13576> <FLT> <4> Load success Effect: ADBE Alpha Levels3
          Ticks = 9328 <13576> <FLT> <4> Load success Effect: ADBE Apply Color LUT2
          Ticks = 9328 <13576> <FLT> <4> Load success Effect: ADBE Apply Color LUT
          Ticks = 9328 <13576> <FLT> <4> Load success Effect: ADBE Arithmetic
          Ticks = 9328 <13576> <FLT> <4> Load success Effect: ADBE AudSpect
          Ticks = 9328 <13576> <FLT> <4> Load success Effect: ADBE AudWave
          Ticks = 9328 <13576> <FLT> <4> Load success Effect: ADBE Aud BT
          Ticks = 9328 <13576> <FLT> <4> Load success Effect: ADBE Aud Delay
          Ticks = 9328 <13576> <FLT> <4> Load success Effect: ADBE Aud_Flange
          Ticks = 9328 <13576> <FLT> <4> Load success Effect: ADBE Aud HiLo
          Ticks = 9328 <13576> <FLT> <4> Load success Effect: ADBE Aud Stereo Mixer
          Ticks = 9328 <13576> <FLT> <4> Load success Effect: ADBE Aud Modulator
          Ticks = 9328 <13576> <FLT> <4> Load success Effect: ADBE Param EQ
          Ticks = 9328 <13576> <FLT> <4> Load success Effect: ADBE Aud Reverb
          Ticks = 9328 <13576> <FLT> <4> Load success Effect: ADBE Aud Reverse
          Ticks = 9328 <13576> <FLT> <4> Load success Effect: ADBE Aud Tone
          Ticks = 9328 <13576> <FLT> <4> Load success Effect: ADBE AutoColor
          Ticks = 9328 <13576> <FLT> <4> Load success Effect: ADBE AutoContrast
          Ticks = 9328 <13576> <FLT> <4> Load success Effect: ADBE AutoLevel

           

          And here is a section from the same txt file starting from the bottom of the page towards the top 

           

           

          Ticks = 1580078 <13576> <ALOG> <5> BEE Command Close Project
          Ticks = 1580250 <13576> <BEE_WorkQueue> <5> BEE_WorkQueue_PreCloseProject start
          Ticks = 1580250 <13576> <BEE_WorkQueue> <5> BEE_WorkQueue_PreCloseProject end
          Ticks = 1580266 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580266 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580281 <13576> <ALOG> <5> BEE Command Do Set Selection
          Ticks = 1580391 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580391 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580562 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580562 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580594 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580594 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580594 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580594 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580609 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580609 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580609 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580609 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580609 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580609 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580625 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580625 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580625 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580625 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580625 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580625 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580625 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580625 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580641 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580641 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580641 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580641 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580641 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580641 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580641 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580641 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580641 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580656 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580656 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580656 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580656 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580656 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580656 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580656 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580656 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580656 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580656 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580656 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580656 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580672 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580672 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580672 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580672 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580672 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580672 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580672 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580672 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580672 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580672 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580687 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580687 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580687 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580687 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580687 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580687 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580687 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580687 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580687 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580687 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580687 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580687 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580703 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580703 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1580969 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1581000 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1581047 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1581047 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1581172 <13576> <ALOG> <5> BEE Command Do Set Selection
          Ticks = 1581219 <13576> <ALOG> <5> BEE Command Do Set Selection
          Ticks = 1581219 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1581219 <13576> <ALOG> <5> BEE Command Do Set Selection
          Ticks = 1581219 <13576> <ALOG> <5> BEE Command Set Layer Param
          Ticks = 1581219 <13576> <ALOG> <5> BEE Command Do Set Selection
          Ticks = 1581250 <13576> <ALOG> <5> DynamicLinkPlugin ProjectClosed file="C:\History Marche\CONTARF\Clontarf.aep"
          Ticks = 1581250 <13576> <ALOG> <5> DynamicLinkPlugin UpdateProjectList supresscounter=0
          Ticks = 1581250 <13576> <ALOG> <5> AEDynamicLinkServer ServerImpl NOTIFYING PROJECTS CHANGED
          Ticks = 1581250 <13576> <ALOG> <5> BEE Command Do New Project
          Ticks = 1581250 <13576> <ALOG> <5> BEE New Project Creating root folder
          Ticks = 1581266 <13284> <ALOG> <5> BEE New Project Creating root folder
          Ticks = 1581344 <13576> <Scripting> <5> Executing startup/shutdown script at: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\Scripts\Shutdown\About the Shutdown folder.txt
          Ticks = 1581359 <13576> <ALOG> <5> MC MC_StopAllAsyncWork MC_StopAllAsyncWork
          Ticks = 1582344 <13576> <ALOG> <5> FLT Death FLT Death
          Ticks = 1582625 <13576> <ALOG> <5> RQMonitorPlugin DeathHook refcon=cfcd4c90
          Ticks = 1582625 <13576> <ALOG> <5> RQMonitorPlugin dtor destroyed=cfcd4c90
          Ticks = 1582625 <13576> <ALOG> <5> RQMonitorListenerManager dtor destroying with 0 listeners
          Ticks = 1582625 <13576> <ALOG> <5> AEGPDriver Unload Skipping unloading of Anywhere
          Ticks = 1582625 <13576> <ALOG> <5> AEGPDriver Unload Skipping unloading of CEPManager
          Ticks = 1582625 <13576> <ALOG> <5> AEGPDriver Unload Skipping unloading of MediaBrowser
          Ticks = 1582625 <13576> <ALOG> <5> AEGPDriver Unload Skipping unloading of Scripting
          Ticks = 1582625 <13576> <ALOG> <5> PREF Death PREF Death

           

           

          Tnaks in advance !

           

           

           

           

           

          J
          Community Manager
          jenkmeister17177426Community Manager
          Jenkmeister
          February 11, 2024

          Please collect a log and post it back here so we can see if there is anything in there to help you.

           

          Help Menu -> Enable Logging

          Restart AE

          Get it into the no-preview state

          Help Menu -> Reveal Logging Files

           

          Find the "After Effects Log.txt" file, copy the contents and post back here, please. 

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