problem with gopro FX reframe plugin on equirectangular video

[Mt | Arte Interativa]

Hello, Adobe Community!
I'm having an issue using the GoPro FX Reframe plug-in in Adobe After Effects and would like your help. When applying the plug-in to a video captured with a Insta360 x4, horizontal lines and distortion artifacts appear in the composition, as shown in the attached image. Here are the details of my setup and what I've tried:

After Effects Version: 25.2

Operating System: Windows 11

INsta360 X4 Camera and Video Settings: 7680x3840 @ 29.97 fps, H.264 codec]

Steps Taken:
I imported the video directly from insta360 Studio and converted it to mp4.

I added the GoPro FX Reframe effect and tried to adjust the parameters (zoom, stabilization, etc.).

I rendered the video to see if the problem persists in the final result.

What I've already tried:
I reinstalled the GoPro FX Reframe plug-in (latest version from the GoPro website).

I disabled other effects on the layer to test them in isolation.

Result: The horizontal lines continue to appear, both in the preview and in the render.

I attached a screenshot of the problem to illustrate. Has anyone encountered this issue or know how to resolve it? Could it be a compatibility issue with the video codec, a misconfiguration in the plugin, or something related to the version of After Effects? Any suggestions for a solution or additional steps to diagnose the problem would be greatly appreciated!
Thanks for your help!

[Mt | Arte Interativa]

Hello, Adobe Community!
I'm having an issue using the GoPro FX Reframe plug-in in Adobe After Effects and would like your help. When applying the plug-in to a video captured with a Insta360 x4, horizontal lines and distortion artifacts appear in the composition, as shown in the attached image. Here are the details of my setup and what I've tried:

After Effects Version: 25.2

Operating System: Windows 11

INsta360 X4 Camera and Video Settings: 7680x3840 @ 29.97 fps, H.264 codec]

Steps Taken:
I imported the video directly from insta360 Studio and converted it to mp4.

I added the GoPro FX Reframe effect and tried to adjust the parameters (zoom, stabilization, etc.).

I rendered the video to see if the problem persists in the final result.

What I've already tried:
I reinstalled the GoPro FX Reframe plug-in (latest version from the GoPro website).

I disabled other effects on the layer to test them in isolation.

Result: The horizontal lines continue to appear, both in the preview and in the render.

I attached a screenshot of the problem to illustrate. Has anyone encountered this issue or know how to resolve it? Could it be a compatibility issue with the video codec, a misconfiguration in the plugin, or something related to the version of After Effects? Any suggestions for a solution or additional steps to diagnose the problem would be greatly appreciated!
Thanks for your help!

[nishu_kush]

Merging the duplicate thread.

Thanks,
Nishu

[nishu_kush]

Thanks for reaching out.

To me, it looks like a GPU-related issue. Could you let us know your system specifications (CPU, GPU, RAM)? Ensure that the GPU driver is updated to the latest. If that doesn't help,

go to After Effects Preferences > Display > disable Hardware Accelerated Composition, Layer, and Footage Panels.

Let me know how it goes. Moving this thread from Bugs to Discussions for troubleshooting.

Thanks,
Nishu

[Mt | Arte Interativa]

AMD Ryzen 9 7950X3D 16-Core Processor / Nvidia RTX 4090